Tanisha Nigam

Resolved 115+ technical support cases with a 100% resolution rate, troubleshooting ETL pipelines, PostgreSQL, MySQL, and data integration issues. Maintained excellent SLA metrics with an average 31-second First Response Time and 0.62-hour P50 Resolution Time. Performed root cause analysis to identify underlying issues, reducing repeat customer interactions and improving resolution quality.

Associate Customer Experience Engineer (Solution Engineer) - Hevo data

(2026-02)

• Resolved 115+ technical support cases with a 100% resolution rate, troubleshooting ETL pipelines, PostgreSQL, MySQL, and data integration issues.
• Maintained excellent SLA metrics with an average 31-second First Response Time and 0.62-hour P50 Resolution Time.
• Performed root cause analysis to identify underlying issues, reducing repeat customer interactions and improving resolution quality.
• Managed 25+ production alert incidents and collaborated with Engineering teams to investigate and resolve complex product issues.
• Conducted PostgreSQL and MySQL knowledge-sharing sessions for interns using real customer scenarios.
• Independently handled weekend L1/L2 production support, demonstrating ownership, technical troubleshooting, and incident management.

Associate Software Engineer - Bosch Global Software

(2025-02 - 2026-02)

• Developed automated multi-cloud analytics dashboards (AWS, Azure, GCP) enabling real-time visibility into cost, usage, and performance KPIs, cutting manual reporting workload by 80%.
• Designed and developed interactive Power BI dashboards to enhance data visibility and accelerate business decision-making, achieving a 40% improvement in reporting efficiency.
• Performed advanced multi-cloud data analysis to uncover actionable insights, strengthening cloud governance, enhancing security monitoring, and enabling faster and more informed decision-making.
• Automated recurring business processes using Power Automate, decreasing manual operational effort by 80% and reducing data processing time by 60%.

Data Analytics Intern - V3i Technology

(2023-12 - 2024-12)

• Analyzed student performance data to identify learning patterns and dropout indicators, helping improve course effectiveness and overall engagement by 25%
• Generated Excel and Power BI dashboards to visualize key KPIs, improving reporting speed and clarity for stakeholders.
• Supported marketing analytics by tracking campaign performance, user acquisition, and retention metrics, contributing to a 20% improvement in targeting accuracy.

B. Tech - CSE(Hons) - Lovely Professional University (2019 - 2023)

Intermediate - Dr. Virendra Swarup Education Centre (2018 - 2019)