Tanmay Datta

SAP FICO Consultant with 1+ years of experience in End-to-End Implementations, Rollouts, Production Support, and Enhancements across Finance and Controlling modules. Experienced in configuring General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), Bank Accounting, Cost Center Accounting (CCA), Internal Orders, and Profit Center Accounting (PCA).

Strong knowledge of Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R) business processes. Skilled in requirement gathering, system configuration, testing, cutover activities, and post-go-live support.

Process Specialist at Affirm Data Services Private Limited (2025-07-30 – Present)

Gathered business requirements from finance stakeholders.

Configured Enterprise

Structure and Organizational Units. Configured GL, AP, AR, Asset Accounting, and Bank Accounting.

Configured Automatic Payment

Program (F110).

Configured

Taxes, Withholding Tax, and Payment Terms.

Configured Cost

Centers, Profit Centers, and Internal Orders. Integrated SAP MM with FI through automatic account determination. Integrated SAP SD with FI for revenue postings.

Conducted Unit

Testing and Integration Testing.

Supported User Acceptance

Testing (UAT).

Prepared Functional

Specification documents.

Supported

Cutover and Go-Live activities.

Delivered

Hypercare support after Go-Live.

Senior Associate - Service Desk Analyst – GSC-CIS at Wipro Technologies Ltd (2025-01-01 – 2025-05-05)

Global Service Desk Technical Support (Voice & Non-Voice) of B2B User for HSBC Bank Employees. Provide first-level support to HSBC Employees via ticketing tools, email and calls.

• Perform troubleshooting in Windows GUI and Virtual Systems – Citrix VDI, Windows and Office related applications
• Create, assign, and monitor tickets in ServiceNow
• Active Role Server, Windows Active Directory
• Escalate complex or unresolved issues to L2 or Functional Consultants
• Assist in user access and role issues (working with security teams)
• Document common issues and resolutions in a knowledge base
• Familiarity with ITIL practices (Incident, Problem, and Change Management)
• Good communication and user-handling skills
• Ability to prioritize and determine issues effectively

Senior Associate at Wipro Ltd (2021-09-21 – 2024-12-31)

Enel-X Utility Bill Management Data Processing and Verification.

Associate at BT E-Serv India Pvt. Ltd (2020-02-10 – 2021-09-06)

British Telecom Customer Support – Chat Queue (Technical & Billing)

Senior Associate at Wipro Ltd (2018-09-28 – 2020-01-01)

British Telecom - Help Camp 2B.

Senior Customer Support Advisor at 3 Global Services Pvt Ltd a Hutchinson Whampoa Group Company (2006-11-13 – 2008-02-03)

Customer Support for Billing & Payments Queue for 3G Customers of United Kingdom.

Senior Customer Support Executive at ICICI-OneSource Ltd. An ICICI Group Company (2004-11-16 – 2006-11-05)

Customer Support for Credit Card Process of Marks & Spencer, a subsidiary of HSBC (UK).

Software Tester and Implementer at JAYA COMPUTERS & SOFTWARES Ltd. & RETAIL INFOTECH (1999-01 – 2004-10)

Software Testing, Development and Implementation at different Client sites.

• SQL Server Administration
• Undertake the development of different User Manuals and Help Topics for different software products
• Imparted Training to Customer Support and Operations Department on various Software Products developed
• Data Back-Up and Migration, Network Setup at Client Sites and BAR Code Implementation
• Execute and maintain the software test plans, test designs, test documentation, test harshness
• Maintain the orderly test results, status reports and software anomaly/bug reports
• Modular, Unit, Acceptance, Black Box, Integration, Regression and Load Testing and Debugging of the Software packages and products
• Developed different customized reports for the clients

B. Com – Calcutta University (1996)

Post Graduate Diploma in Computer Applications in Computer Applications – IBM-ACE, Kolkata (1996-12 – 1998-08)

Certification in Visual Basic 6.0 and Oracle 8.0 – SSI Kolkata

Certificate in Computing (CIC) in Computing – IGNOU

Certificate in Software Testing – Eastern Regional Testing Laboratory (ERTL) Kolkata