Associate Manager - Nodal Officer
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Fraud detection and dispute resolution from online financial transactions. Risk & Compliance of all company legal issues. Contacting merchants and requesting invoices; resolution of L1, L2 (Pre-arbitration disputes) and L3 (Arbitration disputes) in Paytm, Phonepay, Finepay and Razorpay accounts.
Retail and corporate merchants are verified to avoid anti-money laundering (AML) and suspected fraudulent financial transactions. KYC verification of the new onboarding merchants, requesting necessary documents for KYC and Video KYC verification; SOP writing and developing policies for UnPay. Visiting the cybercrime department and the local police station for lodging complaints against fraudulent transactions.
Associate Manager - Nodal Officer - Unnatim Payment Private Limited (UnPay)
(2024-03 - 2026-01)
Fraud detection and dispute resolution from online financial transactions. Risk & Compliance of all company legal issues. Contacting merchants and requesting invoices; resolution of L1, L2 (Pre-arbitration disputes) and L3 (Arbitration disputes) in Paytm, Phonepay, Finepay and Razorpay accounts.
Retail and corporate merchants are verified to avoid anti-money laundering (AML) and suspected fraudulent financial transactions. KYC verification of the new onboarding merchants, requesting necessary documents for KYC and Video KYC verification; SOP writing and developing policies for UnPay. Visiting the cybercrime department and the local police station for lodging complaints against fraudulent transactions.
Subject Matter Expert - Tutorbin
(2023-03 - 2024-02)
Research writing in management and finance topics. Interacting with foreign clients such as Japan, the USA, the UK, and Dubai and replying to their queries related to the subjects. Writing management and financial management solutions for foreign universities.
Understanding the client's queries and responding to them after consultation with the team. Preparing reports on Financial Analysis of companies, ratio analysis, evaluation of cash flow statements and Excel reports. Also, preparing pivot tables, basic macros, graphs, and charts for the clients based on their requirements from the company's financial statement.
Academic Writer - Greynodes
(2019-11 - 2022-11)
Writing on Finance and Management topics as a Subject Matter Expert. Presentation of research in the report, essay, and question-answer format, zero plagiarism, and inclusion of citations and references in APA, Harvard, Chicago, IEEE, Vancouver, and MLA referencing styles. Also, knowledge of content writing on the marketing of products and services.
Experience in writing long diploma assignments for foreign university students. Specialize in writing Business Plans, Theoretical Models, and Budgeting. Interacting with foreign clients through voice calls for the resolution of issues related to reporting format, referencing style, missing theories, and graphical presentation.
Business Analyst - Accenture
(2017-03 - 2019-08)
Preparation of Cost report of project pyramid cost, Variable pay (Bonus) report, and Headcount growth report on MS Excel & Macros; published reports to the internal stakeholders; Resolved the queries of the internal stakeholders within the specified SLA; Automation of various reports. Prepared SOPs on the work I did as per company guidelines. I was a part of the Bizops-Resource Management team (RMG).
Hands-on experience in H-lookup, V-lookup, Pivot Table, concatenate, sumif, countif, data validation, goal seek, and conditional formatting.
Accountant - Banarshi Lal Rishav Chand
(2015-02 - 2016-03)
Worked as an Accountant, Prepared Accounts payable and receivable reports, Profit and Loss statements, Balance sheets, and Cash Flow Statements; matched invoices with vendor invoice documents and rectified discrepancies.
Officer - Allahabad Bank
(2013-07 - 2015-01)
Worked as an officer in retail banking, operations, recovery, credit appraisal, loan documentation, and disbursal against Fixed Deposits; Cheque clearing, both inward and outward; worked in the government.
Schemes: Prime Minister Jan Dhan Yojana, Kanyashree, Yuvasshree, old-age pension, and 100-day job scheme under MGNREGA; Financial Analysis and credit appraisal of loans. Worked on TCS Bancs@24 software. Analysis of the Income Statement and Balance Sheet of the clients before disbursal of the loan.
Clerk - South Indian Bank
(2012-01 - 2013-03)
Managing retail banking, operations, printing passbooks, CRM, cross-selling bank and insurance products, cash teller, identifying fake currency, KYC verifications, and handling the Anti-Money Laundering (AML software of Finacle by Infosys). Practical experience in marketing savings and current accounts, Letters of credit, and bank guarantee sanctioning by visiting different banks and financial institutions and cross-selling internet and mobile banking to in-house customers, insurance products, and mutual funds.
PGBM - Fin & Mktg - ISB&M, Kolkata (2011 - 2011)
ICWAI - ICWAI - Inter (2010 - 2010)
B. Com (Hons) - Calcutta University / Heramba Chandra College (2007 - 2007)
Class 12 - CBSE / Birla High School (2004 - 2004)
Class 10 - CBSE / Birla High School (2002 - 2002)
