Tanwir Iqbal

As a dedicated and result oriented professional with extensive experience in Procurement Management, Customer Care, Business Development & Operations I am eager to bring my expertise to your esteemed team. My passion for driving Efficiency in enhancing customer satisfaction align perfectly with your Organizational goals. I am excited about the opportunity to contribute to your Success and help elevate your operations to new heights.

Operation Head - M S Enterprise

(2012-04)

Specializes in Complete Financial Operation

• Oversee daily operations to ensure efficiency and effectiveness across all departments for imports/exports
• Develop & implement operational strategies that align with the goals.
• Manage Budget & Resources to optimize operational performance.
• Evaluate & Negotiate contacts with vendors & service providers.

The American Express

(2011-04 - 2012-03)

Specializes in Credit Card Sales

• Engage with customers to promote & sell credit card products
• Maintain up to date knowledge of products offerings & industry trends
• Provide excellent customer service to enhance customer retention & loyalty
• Ensure compliance with all regulatory requirements.

Convergys

(2010-08 - 2011-03)

Specializes in Inbound Process (Handset Faults)

• Engage with customers to promote & resolve queries
• Customer centric approach for the designated queries
• Fluently conversing with clients regarding handset faults
• Developed and executed plans to monitor standard process adherence
• Manage and archive quality documentation in internal quality audits.

Shoppers Stop

(2004-03 - 2008-06)

Specializes in Customer Care

• Played a key role in company revitalizing products & improving sales.
• Ensured proper inventory maintenance
• Oversaw multiple brands including Levis, Pepe, Lee, Wrangler
• Fostered strong communication with customers

Graduation - University of Calcutta (2007)