Tanya Chelani

BBA student and Social Media Operations professional with a year at Girnar Care Pvt. Ltd., bringing hands-on experience in community handling and day-to-day operations. Comfortable working across teams, resolving issues, and protecting brand image. Known for clear communication, practical problem-solving, and improving processes, with a strong interest in applying management studies to a fast-moving organizational role in a professional, growth-focused organizational environment.

Customer Service Associate at Suncrypto (2026-02 – Present)

• Handle user queries related to trading operations and account support.
• Verify crypto and INR deposits and withdrawals.
• Manage user ledgers and prepare trade reports.
• Support resolution of transaction-related issues with accuracy and timely followup.

Social Media Operations Coordinator at Girnar Care Pvt. Ltd. (2024-12 – 2026-01)

Managed social media engagement and brand reputation by addressing user queries, moderating feedback, and resolving concerns across platforms. Collaborated with internal teams to maintain accurate product information, handle escalations, and improve customer experience. Also supported review moderation, campaign engagement, and issue tracking to strengthen platform quality and public trust.

• Monitored and responded to user queries, feedback, and escalations across social media channels.
• Coordinated with internal teams to resolve product data discrepancies, dealer issues, and customer complaints.
• Reviewed and moderated content to filter spam, AI-generated, and non-compliant reviews.
• Supported polls, Q&A campaigns, and community engagement initiatives.
• Tracked sentiment, reported bugs, and ensured consistency in pricing and product information across platforms.

Bachelor of Business Administration in BBA – Vivekananda Global University (VGU) (2027)