Tanya Gupta

Salesforce expert with 4+ years of experience in designing and maintaining CRM solutions. Specialized in implementation, with a focus on sales and service cloud. Additionally engaged in PoC’s for exploring Gen AI capabilities for conversational systems using Agent Force.

Cognizant Technology Solutions Pvt. Ltd.

Paul Hartmann, Germany (Life Science):

Paul Hartmann Group is a leading provider of medical and hygiene products, with a strong focus on wound care, and infection prevention. Company aims to improve the healthcare experience for its customers and contribute to the advancement of healthcare globally.

Worked as Senior Salesforce Developer with them on a major initiative to create a unified CRM system consolidating data from all customer channels to improve scalability and transition away from legacy systems for their products.

 Implemented Apex classes for automated fax dispatch to sales representatives to prevent missed notifications and optimized visit report deletion functionality driven by event-based criteria.

 Developed internal facing agents using Agentforce builder to support service representatives in case handling, as well as external facing agents to send highly personalized follow up emails.

 Re-designed campaign attribution using Record-Triggered Flow and Apex to enable multi-touch attribution without Pardot license.

 Implemented Metallic sandbox seeding, enabling faster and secure data backup and restore, which significantly reduced preparation time and minimized data losing risk.

 Developed automated macros for case closures and automated approval processes for refunds and discounts, improving operational efficiency and strengthening customer trust.

Cummins, North America (Automotive Manufacturing):

Cummins is a leading global power technology company that designs, manufactures,

distributes, and services a broad portfolio of power solutions. The company's commitment to quality, innovation, and customer satisfaction has earned it a reputation as a trusted and reliable partner in the manufacturing industry.

Cummins uses Salesforce to automate workflows across sales channels, dealers,

service partners, and product lines.

 Served as Salesforce Admin + Developer, enhancing data visibility,

automation, and access through sharing rules, flows, and role-based permissions.

 Performed user provisioning and de-provisioning activities, managing access control, role assignments, and license allocations Implemented a reclaim procedure to migrate and reconcile user and data records from the legacy

CRM system to Salesforce CRM

 Developed batch jobs to monitor active users, improving data security,

optimizing license utilization, and maintaining system hygiene in compliance with regulatory standards.

 Built Lightning Web Components (LWC), service case automations and developed Apex test classes to ensure backend logic integrity and code quality.

Toyota, North America (Automotive Manufacturing):

Toyota is a global automotive leader known for quality and reliability. The company designs, engineers, and assembles a wide range of vehicles worldwide. Committed to innovation and sustainability, Toyota invests heavily in technologies while enhancing manufacturing efficiency to reduce environmental impact and improve performance.

Toyota uses CRM, powered by Salesforce, serves as a key platform to manage customer relationships, digital services, owner portals, dealer interactions, and connected vehicle data to drive sales and service efficiency.

 As Salesforce Developer, built external-facing Lightning Web Pages (LWC) on

Service Cloud, enhancing customer experience and engagement.

 Implemented multilingual support and Apex test classes to ensure accessibility, backend reliability, and code quality.

 Configured Email-to-Case automation for replacement and repurchase scenarios, streamlining service workflows and improving customer satisfaction

Bachelor of Engineering in Information Technology