Tariq Ahmad

Desire a challenging and rewarding career with a progressive organization wherein I can use my skills, experience along with hard work and contribute to the organizational goals.

CCE at Magus Customer Dialog Pvt. Ltd. (2011-03 – 2012-04)

CCE at Cyquator Media Pvt. Ltd. (2012-05 – 2015-01)

Quality Consultant at Mattsen Kumar Pvt. Ltd. (2015-02 – 2019-12)

Verifier at Authbridge Research Services (2021-02 – 2022-01)

Quality Consultant at Billgosling India Pvt Ltd (2022-02 – 2026-06)

• Managed inbound and outbound calls within strict timeliness, following call center scripts.
• Identifying customer's needs, clarify information, research every issue and providing solutions to the customers.
• Monitor and measure the quality of inbound/outbound customer service calls.
• Make audit reports for management to identify the issues and performance.
• Provide feedback and training of individuals who contact with customers.
• To identify and initiate the background verification procedure such as education screening checks as per the company guideline.
• To ensure that the appropriate background check is conducted based on the credentials received from the clients.
• To initiate the process and ensure closure of checks within the given time frame.
• Take follow up with university/college through email/mobile to verify the educational documents.

High School – UP Board

Intermediate – UP Board

B.Com. in Commerce – Lucknow University