Tathagata Ghosh

Motivated B.Tech graduate in Information Technology from Calcutta Institute of Engineering and Management with a CGPA of 8.69. Possess a strong foundation in Java, C, UI/UX and problem-solving, along with proficiency in Microsoft Office tools, including MS Word, Excel, and PowerPoint. Gained valuable experience in customer engagement, operations, and promotional activities through roles with Casio and Amazon, strengthening communication, teamwork, and organizational skills.

A quick learner with a proactive approach, eager to leverage technical knowledge and interpersonal abilities to contribute effectively in IT Support, Technical Support, or Operations roles while continuously learning and growing within a dynamic organization.

CONCESSION AND ABUSE PREVENTION(CAP) Associate - Amazon

• Resolved customer queries and concerns by providing timely, accurate, and effective solutions, ensuring a high level of customer satisfaction.
• Managed escalated customer issues by conducting detailed investigations, coordinating with relevant teams, and delivering prompt resolutions.
• Handled customer interactions through established support processes while maintaining quality, accuracy, and compliance with company standards.
• Collaborated with cross-functional teams to resolve complex cases, improve issue resolution efficiency, and enhance the overall customer experience.

Internship - Casio India Ltd

• Assisted the promotional and marketing team in product demonstrations.
• Interacted with customers and explained product features.
• Supported promotional campaigns and sales activities.

CLASS X - ICSE - Ram Mohan Mission High School (2018)

CLASS XII - ISC - The Modern Academy (2018 - 2020)

B.Tech - Information Technology - Calcutta Institute Of Engineering And Management (2020 - 2024)