Technical Consultant - Accenture - Bangalore
(2026-02)
- Client onboarding through Microsoft CSP Partner Relationship for the respective services opted
- Managing multiclient device management with the in-accordance compliance with local laws
- Application management for various application and block access using app locker policy
- Worked on custom OMA-URI implementations
- Managing Windows updates for the devices using update rings
- Deploying configuration policy to manage devices on a multi-tenant environment
- Creating compliance and health reports for the tenants
- Worked on critical vulnerabilities and provided active remediation
Cyber Security Analyst L3 / Technical System Engineer (Level - 3) - Wipro - Bangalore
(2022-09 - 2026-02)
- Management in administering and configuring mobile device for enterprise using Intune MDM and Azure Active Directory environments
- Provide support to clients in deploying and managing policies (configuration and compliance) to company owned / user owned devices, troubleshooting device enrolment issue
- Managing Applications and creating deployment and protection policies from Intune
- Migrating On Prem applications to cloud using Intune solutions
- Understanding Compliance reports and working on remediations for non-compliant parameters of device
- Deploying and managing configuration policy using MS Intune for regulatory needs and device management
- Deploying Automation using Power Shell scripts from Intune Console
- Staging and upgradation of Windows devices using traditional and modern deployments (Autopilot)
- End to End Implementation / Configuration of application on server level and hosting it on live environment with valid PKI SSL certificates installation
- Remediation of vulnerabilities reported on server both IIS and Windows specific and install applicable patches/upgrades with the help of patching team
- Managed Industrial devices using secured environments of OT/IOT, working with AD group policies
- Documentation of Application support Procedures with help of compliance and quality teams
- Working with application and hardware vendors for product support and error mitigation
- Hands on with Active Directory Infrastructure, OKTA, DLP, MS Intune, Windows Server
- Weekly reporting of account activities to the client with help of defined presentation service wise
- Deep knowledge on Incident Management, Change Implementation, Request fulfillment
- To manage the team with BAU activities that are client centric and aligned with business objectives
Senior Technical Analyst - Kyndryl - Bangalore
(2019-09 - 2022-09)
- Coordinate with Service Coordinator to engage infrastructure team and Tier-2 application support teams to work on priority incidents
- Conduct detailed analysis of priority incidents and create reports and dashboards
- Worked on P1/P2 tickets and followed a detailed approach to fix the issue without affecting the SLA/KPI's
- Managing backlog dumps of the team and to carry root level analysis of troubleshooting and misroute to resolver group
- Transferring of reported Indicators of Compromise (IoC) and Containment of Compromise priority tickets to SOC and CISO teams through MIM process to carry out detailed investigations
- Reporting of Phishing emails to security teams and involve with email collaboration team to carry out detailed analysis
- Worked on Escalation mails received from IT leads and escalation manager to fix the priority issues
- Providing technical troubleshooting for Hardware and software applications through RDP and Remote tools
- Work on Microsoft O365 based tools like Exchange Online Protection (EOP), Exchange Control Panel (ECP), and Microsoft Customer Portal etc.
- Installation of Client specific software's like Bently, 3DS Max and configuration of license through licensing tool
- Encrypting domain connected devices by adding the device to the AD GPO
- Assisting users with BitLocker recovery key and McAfee password reset
- Check logs through Event Viewer to determine the cause and perform registry fixes if necessary
Technical Analyst - IBM India Pvt Ltd - Bangalore
(2017-10 - 2019-09)
- Handle IT related issues for the client which includes basic troubleshooting of Windows related issues (MS Office, Internet Explorer etc.) and other Business specific applications
- Worked on Incidents and Service Request related to IT technical issues and complex application to effectively troubleshoot them
- Hands on with Active Directory to provision access and fix account related issues. SNOW ticketing tool
- Configuring 2FA from the OKTA SSO application and Symantec portal
- Providing customers with Cisco and Avaya Voice mail PIN reset
- Troubleshooting network printer's connectivity, docking station, installation of latest driver package
- Password reset for user account/ extension based on approvals
- Providing technical support for hardware and software applications to the clients
- Routing of tickets to other infrastructure teams for application issues and to Onsite support groups
- Exposure to Incident Management/Problem Management, which is involved in deciding the priorities for the critical issues for the client
- Root Cause Analysis of repetitive problem requests and report the same to process SME and Delivery teams
- Provide Knowledge Management updates to the KM focal wherever possible
- Responsible for Delivering services to the clients to meet their requirement needs
- Strong Team player and contribute towards the team goals. Ability to work productively and effectively in a team as well as individually
- Manage Workload for the team through effective Dispatching of Service Request and Incidents task
Senior Executive - Aegis - Bangalore
(2017-09 - 2017-10)
- Understood Customer support process for services rendered
- Assisted customers with their queries and resolved the issues at FCR level
- Worked on tools like Novelvox, Jira
- Maintained track sheet related to common issues
- Worked on customer escalation for outage issues
