Taufiq Khan

Dedicated customer service and healthcare operations professional with proven expertise in US healthcare claim adjustment, denial management, and accounts reconciliation. Skilled in EOB analysis, AR follow-up, and HIPAA compliance, with a track record of improving patient satisfaction and financial accuracy.

Advisor I – Representative Operation - Concentrix Daksh Services India Pvt Ltd

(2025-02)

• Posted payments from insurers/patients, reconciled accounts, and resolved discrepancies.
• Investigated claim denials, coordinated with providers, and submitted appeals/corrections.
• Executed adjustments for underpayments, overpayments, and contractual allowances.

Collection Executive - Cholamandalam Investment and Finance Limited

(2022-08 - 2022-12)

• Managed EMI recovery and outstanding dues through calls, visits, and written communication.
• Negotiated repayment plans balancing recovery targets with customer satisfaction.

Collection Executive - Indiabulls Consumer Finance

(2018-07 - 2022-06)

• Oversaw end-to-end collections for personal loan accounts.
• Coordinated with legal/repossession teams for escalated cases.

Bachelor Of Commerce - Savitribai Phule Pune University (2021)

Higher Secondary Certificate (HSC) - Maharashtra State Board (2018)

Secondary School Certificate (SSC) - Maharashtra State Board (2016)