Senior Associate – Claim operations (Arabic) - Marsh McLennan
(2021-01)
- Managed end-to-end claim handling for the Qatar region, ensuring a seamless experience for insurance customers from submission to settlement.
- Translated Arabic documents into English and Hindi as required to support accurate and timely claim processing.
- Supported semi claim handling for international reinsurance claims, contributing to precise review and resolution.
- Processed claims for the UAE and Saudi regions in line with regional regulations and internal quality standards.
- Attended monthly meetings with key clients to strengthen business relationships and address operational and claim-related issues.
- Successfully acted as a backup for multiple team leaders during absences, ensuring continuity of workflow and service delivery.
Service Admin (Middle east & North Africa region) - Carestream Health Inc.
(2017-03 - 2020-06)
- Maintained the service portal for medical imaging equipment services and service sales, ensuring accurate and timely updates.
- Processed service invoicing in SAP and managed sales leads through the SFDC (Salesforce) portal.
- Collaborated with the Service Director and Sales Manager on process-enhancement initiatives to improve service efficiency and customer experience.
- Handled the customer service desk for the UAE region, supporting Arabic-speaking clients and resolving service-related queries.
- Conducted customer satisfaction surveys for the KSA region, engaging Arabic-speaking clients to capture feedback and improvement areas.
- Monitored quality for the customer service desk and equipment service invoicing to ensure compliance with internal standards.
- Provided service support to business partners across Middle East and African countries, assisting with service coordination and issue resolution.
Associate Research (Arabic Language specialist) - Datamatics Financial Services
(2015-07 - 2016-10)
- Conducted data research and made outbound phone calls in Arabic and English to companies worldwide to gather relevant information on professionals, supporting exhibition organizers such as Big 5 Dubai.
Sales advisor - Telesky Shopping Ltd.
(2014-02 - 2015-06)
- Processed orders for beauty and wellness products on the company portal, ensuring accurate and timely execution.
- Handled sales and query calls from customers in Middle Eastern countries, providing product information and support.
- Collaborated with the Managing Director on key initiatives, including drafting a formal letter in Arabic to the UAE Government requesting approval to release company products in the country.
- Created Arabic subtitles for English promotional advertising videos to support marketing of company products in Arabic-speaking markets.
Translator & Interpreter - Emirates Consultants (Overseas recruiting)
(2012-03 - 2012-08)
- Applied for visas on the Saudi MOFA portal, ensuring accurate documentation and timely submission.
- Communicated with clients across the Middle East to understand and fulfill their recruiting and hiring requirements.
- Drafted various applications and formal letters to the Saudi consulate as needed to support visa and recruitment processes.
