Tawqeer

Network & Security Engineer with nearly 3 years of experience across enterprise network support, TAC/L2 operations and firewall/network support. Hands-on exposure to FortiGate, Cisco ASA, Cisco Meraki (MX/MS/MR), Cisco routers and switches, IPsec/SSL VPN, LAN/WAN troubleshooting, Wireshark and SLA-driven case management. Experienced in customer-facing technical support, incident ownership and escalation.

Currently developing AWS networking and cloud architecture skills, with a focus on progressing toward remote Network Security and Cloud Network roles.

Network Engineer (TAC / L2) - Wipro

(2025-01 - 2026-04)

• Provided TAC-style L2 support for enterprise network and security incidents.
• Troubleshot VPN and firewall-related issues, including connectivity and policy-related cases.
• Owned technical cases through investigation, SLA tracking, escalation and resolution.
• Communicated with customers and internal teams to drive incident resolution and maintain service levels.

Network Support Engineer - Spensic Technologies

(2023-05 - 2024-05)

• Supported Cisco ASA firewalls, routers and switches in enterprise network environments.
• Troubleshot LAN/WAN connectivity and VPN-related incidents.
• Assisted with network support activities involving routing, switching and firewall infrastructure.