Tech Aj

To perceive a career in a renowned firm with dedicated efforts and to associate myself with an organization that gives me a chance to update my knowledge

Assistant Technical Lead – L1 & L2 at Parahit Technologies Limited (2025-05 – Present)

Lead and mentor L1 & L2 teams, ensuring efficient issue resolution and process adherence. Installation, configuration, and management of Apache and NGINX web servers. Troubleshooting web server issues including high latency, service downtime, and misconfigurations. Monitoring web server logs and optimizing performance. Managing SSL configuration and secure access for web applications.

Integrating

Apache/NGINX/Tomcat with backend services. Managing and maintaining Linux servers for high availability and uptime. Diagnosing and resolving database connection issues in MariaDB. Backup and restore databases with automatic daily backup scripts. Monitoring services using Zabbix with alerting setup.

• Team Leadership: Lead and mentor L1 & L2 teams, ensuring efficient issue resolution and process adherence.
• Installed, configured, and managed Apache and NGINX web servers for hosting web applications.
• Troubleshoot web server issues including high latency, service downtime, and misconfigurations.
• Monitored web server logs (access.log, error.log) to identify and resolve application issues.
• Optimized web server performance by tuning worker processes and connection settings.
• Managed SSL configuration and secure access for web applications.
• Integrated Apache/NGINX/Tomcat with backend services and ensured smooth request routing.
• Managed and maintained Linux servers ensuring high availability and uptime.
• Diagnosed and resolved high CPU usage and database connection issues in MariaDB.
• Backup and restore databases and configured scripts for daily basis Automatic backups.
• Configured and monitored services using Zabbix, including alerting setup.
• Handled backup failures and ensured successful database backup processes.

Technical Support Engineer L2 at Parahit Technologies Limited (2024-05 – 2025-04)

Diagnosis and troubleshooting of issues related to Asterisk services on Linux-based servers. Administration of Linux, Asterisk, Database, Web, and Communication servers. Generation and analysis of reports (CDR, Disposition, and customized reports) to monitor system performance.

Setup of servers for multiple domains, configuration of databases, and project deployment. Oversight of website health and security including SSL certificate management. Database backup creation and restore procedures.

Monitoring of PRI, Extensions, and trunk server status. API testing using Postman and remote server access via WinSCP. Cross-functional collaboration with development, network, and QA teams. User training sessions and remote technical support.

• Problem Resolution: Diagnose and troubleshoot issues related to Asterisk services on Linux-based servers.
• Server Management: Administer Linux, Asterisk, Database, Web, and Communication servers, ensuring optimal performance and uptime.
• Reporting & Analysis: Generate and analyze reports (e.g., CDR, Disposition, and customized reports) to monitor system performance, usage statistics, and error logs.
• Server Setup & Deployment: Set up servers for multiple domains, configure databases, and deploy projects effectively.
• Website & SSL Monitoring: Oversee the health and security of websites, including SSL certificate management.
• Database Maintenance: Create backups and perform database restores on servers, ensuring data integrity and availability.
• System Monitoring: Monitor PRI, Extensions, and trunk server status; ensure seamless database connectivity.
• API Testing & Remote Access: Use WinSCP for server access and Postman to test and verify API functionalities.
• Collaboration & Support: Work cross-functionally with development, network, and QA teams to resolve technical issues.
• User Training: Provide training sessions to users, enhancing their understanding of product features and functionalities.
• Remote Support: Deliver remote troubleshooting and technical assistance, ensuring timely resolution of issues.

Technical Support Engineer L1 at Parahit Technologies Limited (2023-05 – 2024-04)

Tech Support at ICMS at DIAL Delhi Airport CARGO (GMR)

9 months duration. Support on ICMS software and various applications of HANS INFOMATICS Private Ltd. Facilitation of Air Cargo Operations and Mails in ICMS DIAL. Transactions of Import and Export of Eservices using WinSCP. Data file transmission to Custom for final clearance of Export and Import of Cargo. Work with emails, ticketing tools, and telephone support. Operations across multiple applications available in ICMS.

• Generating and analyzing different reports for system performance, usage statistics, and error logs
• Troubleshooting client issues through various platforms.
• Provide support on ICMS software and work on different applications of HANS INFOMATICS Private Ltd.
• Facilitate Air Cargo Operations and Mails in ICMS DIAL
• Make Transactions of Import and Export of Eservices by Winscp.
• Send Data Files to Custom for final Clearance of Export and Import of Cargo through Winscp software.
• Worked with Emails, Ticketing Tools, Telephone.
• Work on Several Applications available in ICMS (eg-Hans Informatic Software Application)
• Troubleshooting technical issues
• Work on ACMES website to Resolve issues of Clients

B.TECH in Computer Science – Satyug Darshan Institute of Engineering and Technology (2022)

HSC or Intermediate in P.C.M – Government SR. Sec. school Gurugram (2018)

S.S.C – Delhi Public School Gurugram (2016)