Teena Jane

Enthusiastic and detail-oriented professional with 2+ years of experience in Customer Service related to coordination and front desk operations at Manipal Hospital Bangalore. Seeking to deliver exceptional Customer-first service and efficient administrative support.

Specialist, Patient Care Coordinator - Manipal Hospital Bangalore - Bangalore

(2024-07-17)

Accounting And Patient Experience Management at Manipal Hospitals (Present)

• Consistently enhance patient satisfaction by providing warm, compassionate, and timely support, addressing concerns proactively to ensure every patient has a positive and reassuring hospital experience.
• Collaborate closely with physicians, nurses, and other healthcare professionals to coordinate seamless transitions of care, improving patient flow and reducing wait times.
• Serve as a vital communication bridge between patients and the medical team, ensuring that patient needs and concerns are clearly conveyed and addressed promptly.
• Efficiently manage scheduling of appointments, follow-ups, and diagnostic tests, optimizing resource allocation and minimizing delays.
• Maintain accurate and up-to-date patient records with strong attention to detail, supporting clinical decisions and ensuring compliance with healthcare regulations.
• Handle a variety of administrative duties, including processing referrals, insurance verification, and documentation, contributing to streamlined operations within the department.
• Frequently receive positive feedback from patients and colleagues alike, reflecting a commitment to professionalism and empathetic care.

SSLC - Little Flower Convent School Vellayani Trivandrum

Higher secondary - Computer Commerce - Government Higher Secondary School Trivandrum

Bcom BPS (Business Process Service) - Business Process Service - Mount Carmel College

Master of business administration - Business Administration - Manipal university sikkim (2025 - 2027) Sikkim