Teena Shakya

Versatile and results-driven professional with over 5 years of experience spanning administrative operations, HR coordination, data management, customer service, and back-office functions. Adept at managing payroll, EPFO/PF compliance, employee records, MIS reporting, and CRM systems across diverse industries. Proficient in Microsoft Excel, Power BI, and various enterprise tools.

Known for accuracy, confidentiality, and a proactive approach to operational efficiency. Seeking a challenging role where I can apply my broad expertise in HR administration and operations to contribute meaningfully to organisational growth.

Admin Executive cum HR Coordinator at HSB Projects (2025-12 – Present)

• Handling day-to-day administrative and HR operations.
• Managing payroll, attendance, and leave records.
• Maintaining employee files and HR documentation.
• Handling EPFO/PF related work including UAN and returns.
• Preparing salary sheets and basic balance sheets.
• Managing company vehicle records (insurance, RC, servicing, logs).

Aadhaar Computer Operator at Smart Chip Pvt. Ltd. (IDEMIA Group) (2024-04 – 2025-11)

• Operated Aadhaar enrollment/update software (ECMP / AUA / KUA) and associated hardware, including biometric devices, scanners, and webcams.
• Captured and validated demographic and biometric data in compliance with UIDAI guidelines.
• Verified applicant documents and ensured proper documentation as per UIDAI standards.
• Maintained accurate records of daily Aadhaar registrations and updates.
• Assisted applicants courteously, addressing queries and guiding them through the process.
• Conducted regular maintenance of Aadhaar enrollment kits and troubleshot minor technical issues.
• Upheld strict data confidentiality and adhered to UIDAI's security protocols.
• UIDAI-certified Aadhaar Supervisor/Operator with strong attention to detail and accuracy.

Cashier cum Sales Representative at Titan Eyeplus (2017-03 – 2020-01)

• Handled customer inquiries, quotations, and sales orders while ensuring an excellent in-store experience.
• Processed cash, credit, and debit transactions accurately using POS systems and resolved billing issues.
• Addressed customer complaints professionally and coordinated with store staff for quick resolutions.
• Verified product pricing/quality and supported inventory checks and stock maintenance.
• Coordinated with sales, production, accounts, and logistics teams for smooth order execution.
• Prepared sales documents, updated CRM records, followed up on payments, and generated sales reports.
• Managed office communication, filing systems, mail handling, and supply inventory.
• Performed data entry, daily balance sheets, and supported monthly MIS reporting.
• Assisted in travel bookings, event coordination, new employee onboarding, and administrative tasks.
• Conducted product cataloguing, maintained store inventory records, and supported marketing field visits.

Bachelor of Computer Application in BCA – University of Kota