Billing Specialist at Orbcomm Technologies (2025-04 – Present)
- Upload invoices through customer portals including Ariba and Coupa, ensuring accurate and timely submission.
- Follow up with customers to obtain purchase order (PO) details required for invoice uploads.
- Perform reconciliation of JD Edwards (JDE) system data against production files to ensure accuracy.
- Execute customer onboarding processes and manage portal registrations for new accounts.
- Perform Account Authorization activities in Salesforce, including billing agreement verification, ERP authorization, final verification, VERSA, Vendor Master, and Skywave Changes.
- Handle Subscription Activity, Quality Check (invoice review), and Audit Activity in Salesforce.
- Create invoices across all types including S9 (manual), PSO, and Proforma; manage JLG invoicing.
- Prepare monthly reports for month-end activities and conduct invoice audit reviews for compliance.
Senior Lead Associate at Quess Corp Limited (Client: Deloitte USI – FedEx Project) (2023-01 – 2025-01)
- Worked for Deloitte USI – FedEx project as Cash Applications Supervisor.
- Improved team performance through comprehensive training and fostering a collaborative work environment.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated with cross-functional teams to jointly drive organizational success.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships.
- Analyzed revenue distribution, bank reconciliations, and account analysis documents to execute month-end closing.
Process Specialist – Operations at Carrier Global Corporation (2021-01 – 2022-01)
- Wrote monthly and quarterly reports to analyze cash flow imbalances.
- Conducted monthly AR calls by region to discuss and resolve critical accounts.
- Maintained daily customer calls and a call tracker; focused on top 20 accounts contributing to 85% of AR.
- Managed 2000+ customer accounts, assessing credit worthiness and preparing pivot tables for account-level analysis.
- Analyzed past-due and aged invoices to clear outstanding balances; led weekly coordinator calls.
Process Developer at Genpact (2014-01 – 2020-01)
- Extracted daily cash reports from the bank and processed cash clearing activities.
- Researched and applied Cheque, ACH, Credit Card, and Wire payments accurately.
- Processed customer refunds and performed end-of-day payment audits.
- Maintained team mailbox with responses within 48-hour TAT.
- Prepared daily and monthly bank reconciliations.
- Monitored lockbox activity for completeness and assisted in lockbox projects.
- Reconciled cash by balancing accounting system funds against bank deposits.
Loan Processing Associate at Bank of America (2010-01 – 2013-01)
- Screened loan documents and reviewed file documentation from pre-approval to closing.
- Performed pay-off quotes and amortization schedule activities.
- Reviewed borrower income, credit reports, employment history, and property appraisals for loan applications.
