Tejas Kalane

Detail-oriented finance professional specializing in gold loan operations and customer relationship management

Talent

Mumbai/BombayMember since 19 June 2026

Customer Relationship Management

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Customer Relationship Management

About

As Detail-oriented finance professional with internship and full-time experience as a Junior Relationship Executive at Muthoot Finance Ltd., specializing in gold loan operations, branch banking, and customer relationship management. Skilled in KYC verification, financial documentation, loan disbursement, recovery processes, and compliance with RBI guidelines, with proven ability to maintain accuracy and efficiency in high-volume branch operations. Proficient in cash handling, audit support, and cross-selling of financial products, while ensuring strong customer satisfaction and trust.

Experience

Junior Relationship Executive (JRE) at Muthoot Finance Ltd (2025-01 – Present)

Processed gold loan applications, documentation, and disbursements, ensuring 100% accuracy and compliance with company policies.
Verified KYC documents and adhered to RBI guidelines to minimize risk and fraud.
Handled branch operations including customer servicing, daily cash transactions, receipts, and system entries.
Supported loan recovery and repayment tracking, contributing to improved collection efficiency.
Assisted in audit and compliance checks, maintaining proper branch records and reports.
Promoted cross-selling of other financial products such as insurance, money transfer services, and gold coins to enhance branch revenue.
Coordinated with the operations team to ensure smooth branch functioning and timely resolution of customer issues.
Built and maintained strong customer relationships, leading to repeat business and higher customer satisfaction.

Internship (JRE) at Muthoot Finance Ltd (2024-07 – 2025-01)

Gained strong exposure to financial operations, gold loan processing, and customer relationship management through both internship and full-time experience at Muthoot Finance Ltd. Skilled in KYC compliance, documentation, branch operations, loan recovery, and cross-selling of financial products, with proven ability to ensure accuracy, efficiency, and customer satisfaction in NBFC operations.