Tejas Mistry

I am passionate about diamond and jewelry processing machines and always curious to learn and experiment with machines. My objective is to become an expert engineer in the in the field of diamond, gems and jewelry planning, processing, and designing industry.

SARINE Engineer & Admin (IT Department) - RID – Robusto Industria De Diamantes (SU), LDA - Saurimo, Angola

(2024-10)

Diamond Processor & Exporter - Part of the same group company as VDA Diamond LLC

• Supervised end-to-end diamond manufacturing operations, including cutting, sorting, and polishing, using multiple SARINE systems (DiaMark-Z Multi Lens, Neno-XL, Atom-Z).
• Demonstrated strong hands-on expertise in Galaxy system setup, operation, and quality-control management.
• Led and managed a production-floor team of approximately 50 operators.
• Provided technical leadership in troubleshooting and resolving software and hardware issues to maintain seamless production operations.
• Specialized in quality-control processes and diagnostics for all SARINE and non-Sarine equipment.
• Possess practical working knowledge of computer systems and basic IT hardware/networking.
• Coordinated closely with key personnel at the India head office (Surat) and with SARINE India support teams to ensure operational alignment and timely technical support.

SARINE Engineer & Admin (IT Department) - VDA Diamond LLC - Abovyan, Armenia

(2023-04 - 2024-10)

Diamond Processor & Exporter - Part of the same group company as RID, Angola

• Prior joining VDA Diamond LLC in Armenia, I went through on-site training imparted by SARINE India (Surat) on all practical aspects of installation, operation, maintenance and troubleshoot of SARINE Galaxy Series Machines, QUAZER Machines and LASER Machines from Sep 2022 to Mar 2023.
• Managed day-to-day production activities across the diamond processing line, including precision cutting, sorting, polishing, and related workflows, utilizing advanced SARINE technologies (DiaMark-Z Multi Lens, Neno-XL, Atom-Z).
• Applied in-depth operational knowledge of Galaxy systems, ensuring correct setup, calibration, and consistent quality-control performance.
• Directed a workforce of nearly 50 production operators, ensuring adherence to process standards and productivity targets.
• Served as the primary point for diagnosing and resolving software and hardware issues to maintain reliable equipment performance and reduce downtime.
• Oversaw quality-assurance procedures, conducting checks and troubleshooting across all SARINE and third-party equipment.
• Maintained functional understanding of computer hardware and basic IT networking to support production-floor operational needs.
• Maintained continuous coordination with key personnel at the Surat head office and technical teams from SARINE India to streamline support, communication, and operational efficiency.

Technical Engineer - Pranami Gems - Navsari, Gujarat (India)

(2021-03 - 2022-09)

Diamond importers, manufacturers, and exporters www.pranamigems.com

• Overseeing and supervising operations of diamond manufacturing process (like diamond cutting, sorting, polishing, etc), performed primarily utilizing the fleet of several SARINE make equipment like DiaMark-Z Multi Lens, Neno-XL, Atom-Z.
• Rich and practical hand-on expertise with the entire Galaxy setup & Galaxy quality control systems.
• Overseeing and supervising team of around 60 operators on the production-shop.
• Operations, troubleshooting and providing expert technical assistance for all soft-ware and hard-ware related issues to ensure optimum and smooth operation of production.
• Expert in quality-control process, managing and troubleshooting for all type of SARINE (as well as non-Sarine) make equipment.
• Elementary and workable knowledge on the computer and IT networking (hardware side).

Sales & Service Engineer (PAN India), AES & JMS - NICKUNJ Eximp Entp Pvt Ltd - Mumbai, Maharashtra (India)

(2019-11 - 2020-08)

NICKUNJ Group is a diversified company with domestic and international presence. The business verticals are categorized into 5 BU’s viz; JMS (Jewellery Manufacturing Solutions), MCS (Metal Cutting Solutions), AES (Advanced Engineering Services), HTS (High Temperature Solutions) and EDM (Electrical Discharge Machines). The company is mainly into field of export-import, manufacturing and servicing industry catering to various industries - www.nickunj.com

• Proactive marketing and interaction with existing and prospective clients to offer appropriate solutions and relevant products.
• Product sales and after-sales support for all ranges of machinery.
• Organizing and imparting demonstrations of machinery for prospective customers.
• Expert in installation, operating, servicing, troubleshooting and maintenance for all product range.
• Workable knowledge of OGI & MAGNUS Machines (Diamond Planner Machines).
• Responsible for handling all in-bound domestic calls across India.
• Close liaison with internal and external customers, technical teams, commercial department, quality department, etc.
• Active participation in various exhibitions, attending customer queries on specific products, dissemination of product related information, operational and technical matter to enquiring visitors.

Relationship Manager & Service Engineer, incl. Demo (PAN India) - DO IT Impex Pvt Ltd - Mumbai, Maharashtra (India)

(2019-05 - 2019-10)

DO IT IMPEX is an ISO 9001 certified company mainly engaged in the field of export-import, manufacturing and trading of machinery plating chemicals and consumables for the gems and jewelry industry. It represents some below manufacturers in India: GARBIN, TAUMAC, Lafonte.eu, ProfiCast, DIK-VacuTech, 3Dware, MetalTech, Novagum, HaimMalka Boiling Systems, Teknik Dokum, Gabriel Benmayor SA. www.doitindustries.in

• Pro-active marketing and interaction with existing and prospective clients to offer appropriate solutions and relevant products.
• Product sales and after-sales support for all imported range of machineries like Wet Jet Machine, TAUMAC (Tauweld), etc.
• Organizing and imparting machine demonstration for prospective customers.
• Expert in installation, operating, servicing, troubleshooting and maintenance, for all product range.
• Workable knowledge of OGI & MAGNUS Machines (Diamond Planner Machines).
• Responsible for handling all in-bound domestic calls across India, as well international service calls.
• Close liaison with internal and external customers, technical teams, commercial department, quality department, etc.
• Active participation in various exhibitions, attending customer queries on specific products, dissemination of product related information, operational and technical matter to enquiring visitors.

Service Engineer (Diamond Planner Machine Division - Rough & Polished Diamonds) - SARIN TECHNOLOGIES INDIA LTD - Mumbai, Maharashtra (India); Service Area: Maharashtra and Gujarat Region

(2009-09 - 2019-03)

Indian subsidiary of SARINE Group, Israel - https://sarine.com. SARINE is an Israeli company – a name to reckon with Technology & Gemology. From the Mine to the Jewellery Store for over a generation, SARINE has developed and supplied breakthrough technologies covering the entire diamond pipeline. SARINE products are known and loved worldwide, used in leading diamond manufacturing plants, wholesalers’ offices, all main gem labs, and jewellery retail stores.

• Application & service engineer for Diamond Planner Machines.
• Expert in all models of SARINE make machines (installation, operating, servicing, maintenance, troubleshooting, etc.)
• Preliminary workable knowledge in Laser, Bruting & Blocking Machines.
• Workable knowledge of OGI & MAGNUS Machines (Diamond Planner Machines).
• Basic operating / workable knowledge on MS Office suites, i.e. MS Word, Excel, PowerPoint etc.
• Responsible for handling all in-bound domestic as well international service calls in the designated territory (i.e. Maharashtra and Gujarat region).
• Developed hardware, software as well as network management of machines.
• Close liaison with internal and external customers, various technical teams, commercial department, quality department, etc.

Service Engineer (Diamond Planner Machine Division - Rough & Polished Diamonds) - Sahajanand Laser Technology Ltd - Mumbai, Maharashtra (India); Service Area: Maharashtra and Gujarat Region

(2005-03 - 2009-09)

SLTL Group is a diversified Indian company which undertakes manufacturing solutions in the field of Laser Systems, Medical, Diamond & Jewellery, RF & Microwave, Renewable Energy Machine Tools. https://www.sltl.com/

• Application & service engineer for Diamond Planner Machines.
• Expert in AIRWIN DIAGNOSE.
• Preliminary workable knowledge in Laser, Bruting & Blocking Machines.
• Workable knowledge of OGI & MAGNUS Machines (Diamond Planner Machines).
• Basic operating / workable knowledge on MS Office suites, i.e. MS Word, Excel, Power Point etc.
• Responsible for handling all in-bound domestic service calls in the designated territory (i.e. Maharashtra and Gujarat region).

Operator cum Supervisor - Madhav Diamonds - Mumbai, Maharashtra (India)

Diamond processer and manufacturer; 2 years and 6 months tenure

• Worked as an expert diamond assorter.
• Operating/supervising SARINE make Diamond Planner Machines.
• Operating/supervising AIRWIN DIAGNOSE make Diamond Planner Machines.

Higher Secondary School Certificate - Delhi Board (2000-03)