Tejas Srinivas

I bring over a 5 year of experience in the automotive industry, where I gained comprehensive exposure to various verticals of the company. Stepping into the professional realm, I embraced a role that offered a platform to harness my skills and it nurtured me in many ways from taking responsibility, leading teams, making critical decisions, managing time effectively, adapting swiftly to changes, and fostering strong connections through adept people management.

Car Evaluator - Cars24 Finance Pvt Ltd

• Inspecting cars and test driving them
• Estimating the value of cars
• Knowledge of existing and upcoming cars
• Meeting deadlines while maintaining high-quality deliverables
• Providing efficient and courteous service to customers at all times
• Assisting with new hire orientation and employee training
• Providing product information and resolving concerns to assist customers
• Performing general maintenance and repairs
• Responding quickly to meet customer needs and resolve problems
• Analyzing and collecting customer information to prepare product and service reports
• Navigating multiple computer systems and applications and utilizing search tools to find information
• Recording details of inquiries or complaints to maintain up-to-date records of customer interactions
• Customer management and satisfaction
• Getting reviews and ratings and generating new leads

Senior Executive - CRM - GoMechanic - Bengaluru

• Maintained up-to-date knowledge of all retail promotions
• Launching spares vertical in new cities and on boarding new workshops to expand the current zone
• Facilitating team communication and delegating tasks to individuals
• Assisted in conducting weekly and monthly performance review, and altering SOP's accordingly
• Enhancing team's technical and analytical skills
• Visiting workshops and tracking to enhance customer service skills on the ground level
• Escalation management and providing technical solutions
• Documented all concerns and incidents of customers and reported them to a supervisor of workshop
• Responsibility of vendor workshop on boarding, training and assisting to fulfill the parameters of the SOP's
• Payment reconciliation, incident management and escalation resolution

Service Advisor - Trident Hyundai

• Inspecting a car
• Understanding the need of the customer
• Receiving and delivering cars
• Team handling
• Billing amounts
• Test driving
• Customer management and satisfaction
• Getting reviews
• System updating
• Getting new leads from customers
• Sharing service data with the company

BCA - Rabindranath Tagore University (2022-06 - 2024-06)

Senior secondary examination - studentDEV.trust(PU) (2015 - 2016)

Sri Kumaran's Childrens Home (2013)