Lead Associate - Operations at WNS Holdings Pvt Ltd (2025-06 – Present)
General Responsibility
- Manage Vendor master data setup and maintenance
- Receive, review, and process vendor invoices accurately within a specific short TAT
- Prepare and process vendor payments (cheques, NEFT)
- Ensure payments are made in accordance with company policies and vendor terms
- Training the new team members
- Reconcile vendor statements and resolve any discrepancies
- Resolve vendor disputes and escalate issues as needed
- Managing monthly statutory payments for GST, TDS, PF & ESIC ensuring 100% compliance with government regulations and preventing late fees
Senior Invoicing Advisor at LRQA (2022-01 – 2025-04)
Dedicated Senior Invoicing Advisor with a proven track record of effectively managing customer relationships, contracts, and financial processes. My responsibilities include interpreting complex contract terms, ensuring accurate and timely invoice generation, and addressing service delivery issues. I am dedicated to maintaining data accuracy, compliance with local legislation, and resolving outstanding debts within established business SLAs.
I actively contribute to team initiatives, mentor colleagues, and continuously deepen my understanding of our products, services, systems, and processes. My role is crucial in fostering customer satisfaction and financial integrity.
- Build and maintain excellent relationships through proactive communication and action
- Ensure contractual requirements and customer expectations are understood
- Interpret complex contract terms and raise project invoices accurately and on time. escalating service delivery issues as appropriate to the relevant manager/ team
- Take responsibility for the accuracy and completeness of data in our systems
- Take responsibility to ensure effective and timely invoicing of accounts ensuring that the system is updated with the right notes and purchase order
- Take responsibility on outstanding debts and identify those that require action within or ahead of agreed business SLAs
- Ensure that time and expenses are accurately reflected with the appropriate application of local legislation according to the country of invoice (where applicable)
- Proactively carry out tasks at the request of people managers and proactively contribute to team meetings and initiatives
- Mentor colleagues and share knowledge of our products, processes and designated customers
- Develop a thorough understanding of our products, services, systems and processes
- Creation the PO, Goods Receipt, Credit Note, Client invoices as per the business requirements
- Handling South Europe, North Europe Business Operations Units
Senior Executive at Lafargeholcim (2020-07 – 2021-10)
- Parking / Posting new raw material and fright invoices, further ensuring the GST and TDS compliance on invoice booking
- Reviewing invoices, agreements, contracts amendments, supporting for proper documentation before posting invoices an SAP
- Leasing with plant people for resolutions on various queries such GRN or SRN related matters, discrepancy in submitted invoice/ supporting entries
- Quality checking of posted invoices to ensure correctness of accounting entries
- Follow up with vendors/internals stakeholders to ensure timely resolutions on aged invoice booking
- Attending vendor calls/emails and resolving their quires with regards to short payments
- Invoice processing PO based
- ICC Validation for All the Invoices on Daily Basis 150 plus Invoices
- Processing Transport and Cost Critical Invoices with Proper Penalty Deduction
- Processing MSA and Normal Material Invoices
- Taking care of GST, TDS and TCS amount variation in multiple invoices
Senior Executive at Hinduja Global Solution on Third Party Payroll for Colgate Palmolive India Ltd (2019-07 – 2020-07)
Working on procure to payment process (Accounts Payable)
- Invoice processing (PO & NON PO, ICO) for Europe and North America
- Aged Item review
- Blocked Workflow review
- ICC Validation (Paper Invoice)
- Payment review
- Prepare and review duplicate report before proposal and take necessary action if duplicate found
- Review Payment proposal and ask to take necessary action if any payment to included or excluded
- Review A Block entries, exception list and take necessary action to clear them
- Follow up on returned/rejected items
- Review Netting Payment proposal and ask to take necessary action if any payment to included or excluded
- Vendor Master Data Management (MDM)
- Updating new Bank details & change in Payment Method via MDM tool
- Sending email for Bank key creation, if not created
- CBSRS ticket
- Handling Emails
- Month End Activity
- Cock Pit reading & Closing as per due date
- Preparing 3rd party accrual report
- FMP reconciliation & follow up with responsible person, in case of discrepancy
- Solving email query
Senior Executive at SAVIC Technologies Pvt Ltd (2017-11 – 2019-07)
- Currently working in SAP production system as an end user for all the processes required during the Account Payable
- Independently handling the Accounts Payables activities (Vendor, Contractors, and Customer) at PAN India & International level
- Maintaining Account Payable Process (Business Partner Creation, Purchase Order, Vendor Invoice Booking, Payments, Payment advice etc) in SAP (Internal MIS System)
- Weekly based Expense Booking in SAP system for real time access to the Accounting books
- Monthly Bank Reconciliation and Credit Card reco in SAP system
- Vendor Reconciliation or Vendor due list are maintained along with bank statements & accounts books of internal & client in SAP system
- Maintaining the voucher and Petty Cash details in SAP system. Also clarify any questionable vouchers or invoices during petty cash reconciliation
- Tracking the reimbursement of Expenses through HR System along with supporting documents and validation for the approvals from each BU Head. Processing the payment of in HDFC online site (ENET)
- Challan (TDS, GST, VAT) and payment of Provident Fund for employees
- Coordination for Foreign payments with CA firm by submission of the necessary documents to the concerned bank
- Effectively contribute in the system audits
Senior Executive at Health Care At Home (2015-06 – 2017-11)
- Operate within standard operating procedures (SOPs)
- Handling patient queries
- Taking daily attendance of field staff, sharing with Manager
- Maintaining monthly reports based on daily reports
- Co-ordination with internal field team for Daily Activity Report
- Maintain Data In Excel
- Patient related details. Updating the CRM
- Collate data from PAN India and make CRM entries
- Prepare incentive data
- Reporting Adverse Events to the client, if any
- Helps team members in resolving problems and completing work
- Resolves complaints and answers questions of customers regarding services and procedures
