Team Lead Clinical Data Manager at Mumbai Oncocare and Research Centre (2022-08 – 2025-12)
- Managed end-to-end clinical data activities, including patient data collection and entry (registration, toxicity, drug, radiation, pathology) within electronic data capture systems, ensuring accuracy and compliance.
- Led and coordinated a team of 5 data managers, allocating work based on expertise and capacity, mentoring junior staff, and ensuring on-time, high-quality deliverables.
- Designed and built study databases; developed and implemented data management plans, validation checks, edit rules, and data cleaning processes, reducing data discrepancies by 45% and minimizing manual review.
- Collaborated with clinical, statistical, regulatory teams, and external monitors to resolve data queries, implement corrections, and execute effective data management strategies across clinical projects.
- Partnered with management to prioritize data volume and timelines, while supporting additional initiatives such as preparing presentations and case materials for virtual tumor board meetings.
Interned as Clinical Data Manager at Taiyo Clinical Research (2020-02 – 2020-04)
- Transferred data from paper-based records into computerized files and database systems with high accuracy.
- Compiled, validated, and organized source information to ensure completeness and readiness for electronic entry.
- Reviewed data for deficiencies and errors, resolved inconsistencies, and verified system outputs to maintain data quality and integrity.
Chat Process in British Airways at WNS Global Service (2021-10 – 2022-06)
- Supported domestic and international passengers through live chat operations.
- Assisted customers with flight bookings, rescheduling, cancellations, and refunds.
- Handled queries related to baggage policy, seat selection, check-in, and boarding procedures.
- Resolved issues involving delays and cancellations.
- Delivered accurate fare rules and ticketing information while following airline policies.
- Maintained high customer satisfaction through clear, empathetic, and professional communication.
