Tejaswini H

This is tejaswini I have completed Mcom in anupama college soon after my graduation I have joined axa global business services I hold 3 years of experience in insurance domain in prior authorisation Detail-oriented Insurance Claims professional in prior authorisation with hands-on experience in claims processing, policy verification, documentation review, and client coordination within the insurance domain. Proven ability to review and validate claims, ensure compliance with policy terms, liaise with internal and external stakeholders, and maintain accurate records in claims management systems. Strong analytical, communication, and time-management skills with exposure to global insurance processes.

Senior Analyst – Insurance Operations at AXA Business Services (2023-11 – Present)

• Reviewed, validated, and processed insurance claims in accordance with policy terms and regulatory guidelines.
• Verified claim documentation for completeness and accuracy; followed up on missing or incorrect information.
• Entered and updated claim details accurately in internal claims management systems.
• Liaised with insurers, internal teams, and third-party stakeholders to track claim progress and resolve issues.
• Communicated claim status, next steps, and expected timelines to clients and internal stakeholders.
• Assisted in preparing claims reports, loss summaries, and client updates.
• Escalated complex or disputed claims to senior team members for timely resolutions.
• Maintained high accuracy while handling multiple claims under tight deadlines.
• Lead discussions on error analysis, implementing proactive measures to mitigate future escalations.
• Responsible for end-to-end support of the policy lifecycle services.

Analysts at Calpion software technology (2023-03 – 2023-08)

M.Com in Postgraduation – Anupama College of Management & Science (2024)