From May’ 2020 with Wipro Limited
Duration: May’ 2020 till date
Client: Libra
Employment Type: Full-Time
Project Location: Hyderabad
Role: Senior Quality Analyst
Role Description
- Drive continuous improvement for Quality and Delivery
- Manage Process Quality & Client related KPI's
- Strengthen Training & Quality management processes / framework to improve quality delivery
- Get out of the box ideas and Process improvement initiatives in the process.
- Developing quality control processes.
- Ensuring products are designed with adherence to legal and safety standards.
- Engaging with customers and gathering product feedback.
- Provide quality floor support, feedbacks, Calibrations and refreshers
- Producing statistical reports on quality standards.
- Reporting to upper management on quality standard issues.
- Evaluating product recalls.
- Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
- Improving production efficiency and managing waste.
- Assisted my manager in completing Lean Six Sigma AHT base lining project
2 years 4 months with Cognizant Technology Solutions
Duration: Mar’ 19 to Apr’ 2020
Client: Libra
Employment Type: Full-Time
Project Location: Hyderabad
Role: Quality Analyst
Role Description
- Provide quality floor support, feedbacks, Calibrations and refreshers
- Producing statistical reports on quality standards.
- Reporting to upper management on quality standard issues.
- Developing Quality control processes.
Duration: Nov’18 to Feb’ 19
Client: Libra
Employment Type: Full-Time
Project Location: Hyderabad
Role: Senior Process Executive
Role Description
- Collaborating with internal team to ensure that decisions made by vendor staff are being regularly tracked for performance feedback is being shared with the responsible teams.
- Working closely with Team to aggregate, prioritize and report on the top issues affecting decision accuracy for each market.
- Supporting every aspect of Client requirement as per planning, implementation, feedback and re-audits as required.
- Have done buddy follow-ups and mentorship of new associates.
- Sharing trends and insights report on type of data flowing across the platform.
Duration: Dec’17 to Oct’ 18
Client: Libra
Employment Type: Full-Time
Project Location: Hyderabad
Role: Process Executive
- Transaction processing on social media platform
- Following process related policies and adhering the client requirements while processing the transactions.
- Handling trouble tickets raised by users on the platform
