Teju Gohil

Dynamic and customer-focused Counter Sales Agent with over 8 years of international experience in the travel industry across Mali, Ivory Coast, Senegal and Kenya. Skilled in customer relationship management, sales strategies, and problem-solving with proven success in achieving sales goals and enhancing customer satisfaction. Proficient in Amadeus Selling Platform (IATA) and adept at building strong client relationships while maintaining a professional and courteous approach.

Assistant Branch Manager - Waheguru Travels - Nairobi, Kenya

(2025-05)

• Overseeing daily branch operations, staff coordination, and sales performance.
• Driving revenue growth through sales strategies, upselling, and customer engagement.
• Ensuring excellent service delivery and resolving escalated customer issues effectively.
• Leading a multicultural team to achieve branch goals and maintain service excellence.

Assistant Branch Manager - Smile Travels, Abidjan (Ivory Coast) & Afrigo, Dakar (Senegal) - Abidjan, Ivory Coast / Dakar, Senegal

(2023-05 - 2025-01)

• Managed branch operations and supervised staff to ensure smooth functioning.
• Implemented customer service strategies that increased customer loyalty and retention.
• Oversaw reservations, and travel solutions while ensuring compliance with IATA standards.
• Assisted in strategic decision-making and achieved consistent sales growth.

Counter Sales Agent - Miles Travel - Bamako, Mali

(2018-08 - 2022-09)

• Delivered personalized travel solutions and handled ticketing operations using Amadeus Selling Platform (IATA).
• Maintained strong customer relationships and contributed to repeat business.
• Assisted with conflict resolution and inquiries, ensuring high customer satisfaction.

Counter Sales Agent / Sales Executive - Miles Travel - Abidjan, Ivory Coast

(2016-11 - 2018-07)

• Provided travel assistance, ticketing, and sales support to customers.
• Promoted travel packages and upsold services to meet revenue targets.
• Collaborated with colleagues to achieve team goals and strengthen brand presence.

B.COM - Gujarat Commerce College

HSC - STVM High School

SSC - STVM High School