Tharun Sandra

Overall, 4.2 + Years of experience in Windows and VMware Technologies and currently seeking a challenging position in troubleshooting, server management, and system administration to ensure the smooth operation of IT infrastructure. Optimizing operating system (OS) applications in virtual environment. Provide technical administration and configuration support for the following platforms: Windows Servers, VMware, vSphere and other related technologies.

Systems Engineer - Cubic Transportation Systems India Private Limited - Hyderabad

(2022-01)

Having good experience on ITIL process like incident management, change management and problem management. Have knowledge in SERVICE NOW platform.

• Creating, deletion and reverting of snapshots as per the requirement.
• BACKUP issues and Restorations.
• Working with DISK SPACE issues, BIOS firmware Upgrades.
• Drive Expansion, and Dynamic disk creation on regular basis.
• Windows Server OS installation, Configuring, and Administration of different Versions.
• Troubleshooting on SERVER HUNG, SERVER DOWN and SERVICES down-related issues.
• Worked on Patching and Recovery State Console Operating System issue post patching.
• Server Software and Server Hardware related monitoring Tools Installation and resolution of tickets triggered by monitoring tools to queue.
• Experience in Anti-Virus Installation and other third-party applications.
• RDP issues like Not Authorized to log in, Profile loading error.
• Troubleshooting on BSOD (Blue Screen of Death) issues & RCAs.
• No operating system found issues, Winload errors.
• Accelerator Board Battery Failure, Disk failure, Predictive Disk Failures.
• I/ O Module failures, DIMM Failures, and other hardware replacements.
• BIOS Firmware Upgrades, NIC drivers upgrades, Life cycle controller upgrades.
• RDP Issues like internal error, Temporary profile issues.
• VM migration and uplifts of windows OS on Hyper-V and VMware vCenter environments.
• P2V migrations of VMs using vSphere and Hyper-V High CPU & memory issues.
• ESXI HOST Firmware Upgradations.
• ESXI HOST Patching and Migration issues.
• SAN Migration implementation and its related issues.
• Cluster issues like Cluster failover and fallback issues and Load Balancing.
• Clusters DNS bad key issues.
• Server Crash & Unexpected Reboot Scenarios.
• Server OS uplifts of ESXI VMs and Hyper-V machines.
• PSOD (Purple Screen of Death) issues troubleshooting.
• VM restorations from vCenter using Manual and Automation methods.
• VM Cloning and Snapshots for VM Backups.
• Maintaining and updating the Windows environment including installing patches, upgrades and new version of software.
• ESXI HOST Upgrades.
• Creating and Deploying VMs from OVA, OVF files and VM tools installation.
• Performing registry edit for some specific tickets and enabling services in service console.
• Physical to Virtual (P2V) and Virtual to Virtual (V2V) Migrations.
• Using events logs to perform root cause analysis.
• Upgrading VM resources like CPU, RAM, and DISK as per the requirement of the Client.
• Decommissioning VMs and Physical server.
• CIFS share migration from old share to new share.
• Data store Deduplications and Data store (NAS) Migrations and its issues.
• Respond to client request via tickets and emails in a timely and accurate manner.
• Pulling and sharing the reports of TSR, AHS, ADU and IML logs from Dell I-DRAC and HP ILO servers.
• Coordinating with CAB meetings for the necessity and approvals.

B.com - Computer Applications - Sri Venkateswara University (2021)