Theciya Sivakumar

Managing end-to-end shipment operations including booking, documentation, customs clearance, and delivery coordination. Handling customer queries and complaints with professionalism to maintain a high level of satisfaction. Coordinating with clients, shipping lines, and transport teams to ensure smooth and timely cargo movement.

Customer Service Executive - DJ Link Logistics LLC - Dubai, UAE

(2025-06 - 2025-11)

• Managing end-to-end shipment operations including booking, documentation, customs clearance, and delivery coordination.
• Handling customer queries and complaints with professionalism to maintain a high level of satisfaction.
• Coordinating with clients, shipping lines, and transport teams to ensure smooth and timely cargo movement.
• Supporting the ESI Operations Team as an Event Management and Operations Coordinator to ensure smooth execution of logistics events and operations.
• Monitoring shipment tracking and coordinating import/export logistics to ensure accuracy and efficiency across all stages.
• Contributing to the improvement of operational workflows and assisting in preparing shipment reports and performance metrics.

Web Developer - Codebind Technologies - Remote

(2022-12 - 2023-11)

Developing and maintaining responsive websites using HTML5, CSS3, JavaScript, and Bootstrap. I collaborated closely with UI/UX designers to build user-friendly interfaces and integrated front-end components with back end APIs using JavaScript and AJAX. I was actively involved in the full software development lifecycle, including requirement analysis, coding, testing, and deployment.

I ensured that all websites were mobile friendly and optimized for performance and cross-browser compatibility. I also used version control tools like Git for managing code efficiently. During my time there, I Contributed to several client projects such as static business websites and educational portals, and also supported the training of new interns in web technologies.

M.Sc - Computer Science - Periyar Maniammai Institute of Science and Technology, Thanjavur (2023 - 2025)

B.Sc - Computer Science - Periyar Maniammai Institute of Science and Technology, Thanjavur (2020 - 2023)