Tikina Maharana

A motivated professional Debt Collector Executive with 5 years of experience in oversight and recovering debts. Best familiar with debt restructuring and customer management. Adept in locating debtors, receiving payments from them and keeping accurate account records. Well equipped to deal with situations of high stress and pressures.

Team Leader & Debt Collection Executive - Fair Advisory and Legal Services

(2023-08)

• Supervised a team of 10 agents of Tele-Caller Executive and Field Recovery Agents.
• Managed a portfolio of overdue accounts with a 90% rate of success for collecting missed payments.
• Settled payment plans and arranged for agreements with clients so that all overdue debts were cleared in a timely manner.
• Regularly and accurately entered all communications, payments, and agreements made with debtors into the firm's databases and CRM software systems.
• Trained junior team members on collection procedures, negotiation techniques, and regulatory compliance.
• Prepared detailed reports on collection performance, identifying key trends to inform business strategy.

Tele Caller Debt Collection Executive - PN Services

(2023-08)

• Managed a portfolio of overdue accounts with a 90% rate of success for collecting missed payments.
• Settled payment plans and arranged for agreements with clients so that all overdue debts were cleared in a timely manner.
• Regularly and accurately entered all communications, payments, and agreements made with debtors into the firm's databases and CRM software systems.
• Prepared detailed reports on collection performance, identifying key trends to inform business strategy.

BA - Rama Devi womens university (2017 - 2020)

+2 Arts (undergraduate) - City womens college, Bhubaneswar (2015 - 2017)

10th (High School) - Syed mumtaz alli high school, Bhubaneswar (2014 - 2015)