Timanna Raghavendra rao

Motivated and customer-focused professional seeking a challenging role in a reputed organization where I can leverage my communication, analytical, and problem-solving skills while continuously enhancing my technical and professional expertise.

Chat Support Executive

• Handled customer queries through chat, email, and phone with a strong focus on first-contact resolution.
• Provided prompt and accurate solutions to product and service-related issues.
• Maintained high levels of customer satisfaction (CSAT) by demonstrating empathy, patience, and professionalism.
• Met and exceeded performance metrics such as response time, resolution rate, and customer feedback scores.
• Escalated complex technical or service issues to senior teams when required.
• Collaborated with sales, marketing, and technical teams to ensure seamless customer experience.
• Actively contributed customer insights and feedback to improve service quality.
• Worked efficiently in a fast-paced environment while meeting daily operational targets.

B.Tech in Computer Science and Engineering

10+2 (Intermediate) – Narayana Junior College, Vijayawada

10th Standard – State Board of Andhra Pradesh Gowtham English Medium High School