Timothy Santa.D

Dedicated and detail-oriented hospitality professional with over 7 years of experience in hotel Operations housekeeping management. Proven track record in team leadership, maintaining high service standards, and coordinating daily operations. Seeking to contribute to a dynamic hospitality team with my skills and experience with the modern package.

Junior manager - Ecoescapehospitality - Ooty, Nilgiris, Tamilnadu

(2026-05)

• Audited daily shift reports and night audit logs.
• Resolved complex, escalated guest complaints.

Housekeeping Supervisor - Hotel CAG pride

(2026-01 - 2026-05)

• Supervised and coordinated daily workflows for a team of 15 + room attendants.
• Inspected 56+ guest rooms daily to meet luxury cleanliness standards.

Housekeeping Supervisor - The Grand Cliff Resort - Keralam

(2024-09 - 2026-01)

• Supervised and trained housekeeping staff to ensure resort standards were met.
• Collaborated with guests to resolve room discrepancies.

Housekeeping Training Supervisor - The Leaf Munnar Resort - Keralam

(2024-03 - 2024-09)

• Led training programs for housekeeping staff to uphold service quality.
• Responded to guest inquiries and managed interdepartmental communication.

Housekeeping Desk Controller - The Leaf Munnar Resort - Keralam

(2023-09 - 2024-03)

• Oversaw housekeeping operations and scheduling.
• Maintained inventory records of linens and guest amenities.

Senior Guest Service Associate & Laundry Assistant - Kodai Resort Hotel - Kodaikanal

(2019-05 - 2022-12)

• Delivered gues requests on time and managed laundry operations.
• Supported training of junior staff and ensured room readiness.

Industrial Intern (All Departments) - Hotel Mass - Pondicherry

(2018-09 - 2019-03)

Completed hands-on training in front office, housekeeping, food & beverage, and kitchen operations.

Diploma in Hotel Management and Catering Technology - Hotel Management and Catering Technology - Institute Name Not Specified (2018-01 - 2020-01)

SSLC - S.L.N.M. Higher Secondary School (2016-01 - 2017-01)

HSC - S.L.N.M. Higher Secondary School (2014-01 - 2015-01)