Tirath Angural

Results-driven Desktop Support Engineer with 3 years of experience in CMS IT Private Ltd.

Client Site Jindal Stainless

Limited (JSL Hisar). Expert in troubleshooting hardware, software, networking, and security tools. Proven experience in domain migration, Active Directory management, VPN configuration, and enterprise IT support. Strong ability to resolve critical issues quickly and maintain system uptime in high-demand environments.

Desktop Support Engineer - CMS IT Services Pvt. Ltd. - Jindal Stainless Limited (JSL), Hisar

(2024-06)

• Providing Support to end user regarding Desktop, Networking and Internet related issues
• Installation, configuration and Troubleshooting of Windows XP, Windows 7, Windows 8, Windows 10 and window 11
• Troubleshooting operating system performance and checking hardware related problem
• Office 365 and Microsoft outlook support
• Conducted routine checks and troubleshooting of video conferencing and meeting room infrastructure
• Providing support to end user through remotely Using VNC Server on workstation
• Installation of Antivirus and troubleshooting related to virus and security threads, and updating the virus definition file working with Trend Micro USB Block and Unlock
• Transfer of data like PSTs, Profiles and other data from one computer or laptop to another computer or laptop
• Troubleshooting hardware related issues on Laptops and Workstations
• Networking: DNS, DHCP, Wi-Fi, Basic, Remote Desktop Protocol (RDP)
• Up gradation of Memory & storage as per user requirement
• Managed hardware refresh and IT asset replacement activities across the organization
• Responsible to make System Compliance as per company policy
• Co-ordination and follow up with Domain respective teams to get the problem fixed with minimum business impact in case of any major failure (Server, Network, and Security Team)
• Responsible to resolve users queries over Chat, Voice and Remote Support
• Acting on Day to Day inventory tasks by using tools and manually. PM Activity, Physical Asset Verification
• Delivered dedicated VIP support for senior management and corporate events
• Server Room Monitoring and Maintain Server Room Temperature
• Resolved incidents within SLA targets while maintaining high user satisfaction
• Supported Zebra Android industrial tablets used in warehouse and production environments

Network Field Engineer - Rail Wire Broadband - Gurdaspur

(2022-11 - 2024-07)

BCA - Computer Applications - I.K Gujral PTU (2022)

12th - G.S.S.S. Boys Gurdaspur (2019)

10th - G.S.S.S. Boys Gurdaspur (2017)