Tisha Pargal

Customer service professional with experience in Workforce Management and US banking processes. Skilled in client handling, issue resolution, and maintaining account security while ensuring compliance and quality service.

Customer Service Representative at Wipro (2023-09 – 2024-03)

• Handled customer service operations for international clients, addressing queries and resolving issues through effective communication.
• Maintained service quality standards while ensuring timely resolution of customer concerns.
• Coordinated with internal teams to escalate and resolve complex cases.

Workforce Management (T2 – Promotion) at Wipro (2024-03 – 2025-01)

• Promoted to Tier 2 role within the Workforce Management team based on performance.
• Monitored employee account security and access management within the organization.
• Supported HR outsourcing operations for international clients and ensured compliance with internal security protocols.
• Collaborated with cross-functional teams to maintain operational efficiency and resolve account-related issues.

Customer Service at Teleperformance

• Handle customer service for a US banking process, assisting customers with their overall banking experience.
• Resolve customer queries related to accounts, transactions, and banking services through calls and support channels.
• Ensure accurate information and maintain high service standards while interacting with customers.
• Follow compliance and security protocols while handling sensitive financial information.

BBA – Jammu University