Toms Thankachan

B.Com (Co-operation) graduate with self-studied transaction and payment-processing fundamentals — cash application, dunning/escalation cadence, and MIS reporting (pivot tables, XLOOKUP, dashboards) — backed by a Bank Reconciliation certification and Excel certification. Structured US tax training delivered a zero-error record across 10 audited case studies, reflecting the documentation and compliance discipline central to accurate transaction monitoring. Real experience as first point of contact for customer queries in a commission-based sales role.

US Return Preparation (USRP) Programme - GR8 Global

(2025-11 - 2025-12)

• Delivered a zero-error record under formal CPA-firm review, consistently meeting deadlines across a full 10-case caseload — preparing end-to-end US federal tax case studies (Form 1040, 1065, 1120, 1120S) within a structured 6-week programme
• Investigated and resolved documentation discrepancies on every case by cross-checking source records against return data, correcting issues before formal review

Telesales Executive (Commission-Based) - Applebee Magazine

(2022-12 - 2023-07)

• Served as first point of contact for 150–200 customer queries per month, resolving magazine delivery and subscription issues, and sustaining 30+ retained or renewed outcomes monthly for 8 consecutive months in a fully commission-based role with no fixed base pay

Career break

(2023-08 - 2025-10)

Prepared for competitive exams (PSC/bank/government) while completing certifications in Tally Prime, QuickBooks Online, and Excel; enrolled in the EA and USRP tax training programs

Bachelor of Commerce (B.Com Co-operation) - Co-operation - University of Kerala (2017 - 2020)