Toporni Biswas

Results-driven Data Associate Lead with 4.5+ years of experience in data collection, analysis, indexing, and team leadership across US TV and digital advertising projects. Adept at driving process improvements, delivering high-quality outputs, and training cross-functional teams to ensure operational excellence. Skilled in Microsoft Excel, basic SQL, and quality control processes, with a proven track record of meeting productivity and accuracy targets under tight deadlines.

Known for strong analytical skills, attention to detail, and effective stakeholder communication, consistently contributing to organizational efficiency and data-driven decision-making.

Helpdesk Specialist - Appen Limited - Remote

(2024-09 - 2025-09)

Providing technical and operational support across multiple global projects to ensure smooth contributor operations.

• Troubleshoot access, payment, and task-related issues efficiently.
• Coordinate with internal teams for prompt resolution of contributor concerns.
• Maintain high service quality while meeting SLAs and daily ticket targets.

Ad Intel US TV, Subject Matter Expert - Numerator | MediaRadar - Vadodara, Gujarat

(2021-11 - 2024-06)

Led training, quality control, and doubt resolution for US TV advertising projects, ensuring team excellence and productivity.

• Trained 30+ new trainees and conducted refresh sessions for continuous improvement.
• Handled doubt resolution for training and live production teams.
• Participated in QC tasks including lead audio assistance and ad celebrity recognition.
• Delivered cross-process training (US Digital) to enhance team versatility.

US TV, Ad Intel Data Indexing Associate 2 - Numerator - Vadodara, Gujarat

(2019-11 - 2021-10)

Performed data indexing and analysis of US TV advertisements while maintaining quality and productivity standards.

• Participated in QC processes and cross-training to enhance team knowledge.
• Developed deep understanding of advertisement data collection, processing, and analysis.
• Collaborated with diverse teams to achieve project goals and address operational issues.

B.Tech/B.E. - Electronics and Communication (EC) - GTU (Gujarat Technological University) (2015 - 2018)

Diploma - Electronics and Communication (EC) - GTU (Gujarat Technological University) (2012 - 2015)