Toshila Temjen

With 15 years of experience in the airline industry, specialised in Flight operations and team management, leveraging a comprehensive understanding of QCAA/ EASA / DGCA regulations. Demonstrated exceptional leadership by increasing onboard customer satisfaction during 7 years of managerial tenure. Dedicated to fostering an environment that delivers exemplary customer service in 5 Star airline and safety excellence.

Expert in elevating passenger satisfaction and mentoring next generation flight attendants to deliver world class service.

Cabin Service Director - QATAR AIRWAYS

(2024-01-29 - 2026-03-08)

• Supervised and co-ordinated a team of 20 flight attendants and managing 500 customers onboard ensuring deliverance of 5 Star service standards and safety protocols.
• Implemented new service strategies, leading to increase in passenger satisfaction.
• Proactively addressed and resolved customer service incidents, resulting in positive customer feedback.
• Conducted routine checks and safety demonstrations, addressing potential hazards in compliance with QCAA/EASA regulations and audit.
• Managed inflight medical/safety emergencies with compusure, co-ordinating with cockpit crew to ensure passenger safety and comfort.
• Trained new hires on customer service excellence and emergency procedures, fostering a cohesive and competent flight attendant.
• Maintained open communications with Pilots, Junior Cabin Senior, Flight Attendants, Ground Handling, Management in achieving on time departures.
• Promoted inflight retail and heightened sales through personalized customer interactions

Cabin Senior - QATAR AIRWAYS

(2019-04-01 - 2024-01-28)

• Led a team of 10 flight attendants on long haul flights, ensuring customer needs were met while maintaining a calm and secure cabin environment.
• Build rapport with customers, handling special requests and promoting Internal/External products of Airline.
• Facilitated cross- departmental communication to streamline service operations onboard.
• Resolved customer queries and conflicts with empathy and efficiency, enhancing overall passenger experience.
• Managed inflight service operations, ensuring adherence to strict safety and quality standards of service at all times.

Flight Attendant - QATAR AIRWAYS

(2013-05-04 - 2019-03-31)

• Delivered top-notch customer service onboard, addressing customers needs and preferences with attention to detail.
• Collaborated with team to improve service delivery, fostering a coordinated and pleasant flight experience for customers.
• Recognised for consistently achieving customer satisfaction in annual review for business class and first class service.

Flight Attendant - JET AIRWAYS

(2011-01-03 - 2013-01-19)

• Delivered exceptional service to customers on flights with focus on hospitality and memorable inflight experience.
• Participated in pre-flights briefings and conducted safety checks ensuring compliance with airline and DGCA safety regulations.

Bachelor of Arts - Tamil Nadu University (2013-06)