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Resourceful, analytical, and client-focused professional with over a decade of hands-on experience managing service operations, stakeholder relations, and high-stakes user experiences in premier academic and corporate environments. Proven track record of architecting data tracking systems, managing centralized scheduling, and delivering high-tier VIP support while consistently outperforming strict corporate Service Level Agreements (SLAs). Exceptional cross-functional communicator adept at resolving complex customer pain points, managing assets, and optimizing digital workflows to drive organizational efficiency and client loyalty.

Technical Assistant – Operations & User Experience - Indian Institute of Technology (IIT) Jodhpur - Jodhpur, India

(2018-12)

Serve as the primary operational asset managing user experience, system continuity, and flawless daily operations across a high-traffic environment.

• Designed, built, and managed a centralized Google Sheets booking matrix for multi-venue scheduling, significantly improving cross-functional workflow efficiency and administrative data tracking.
• Provide immediate, high-tier live support to faculty, VIP guests, and distinguished global speakers during high-stakes corporate conferences and international workshops.
• Coordinate directly with internal departments and external vendors to manage assets and maintain smooth day-to-day service delivery.

Field Support & Client Relations Engineer - CMS IT Services Pvt. Ltd.

(2014-10 - 2018-12)

Delivered comprehensive, multi-site technical field operations and critical infrastructure support across highly secure corporate client domains.

• Managed day-to-day face-to-face interactions with corporate clients, identifying operational pain points and deploying rapid solutions.
• Resolved intricate, high-stakes system conflicts to maximize service availability and maintain strong customer satisfaction metrics.

Customer Support Engineer (HP Project) - Sysnet Global Technologies Pvt. Ltd.

• Provided specialized Tier-2 service and hardware support, managing deployment frameworks for enterprise-level client networks.
• Serviced high-value business infrastructure while consistently outperforming established corporate Service Level Agreements (SLAs).

Customer Support Engineer - Intarvo Technologies Pvt. Ltd.

• Managed systematic client diagnostics, internal troubleshooting workflows, and technical support documentation to enhance operational tracking.
• Coordinated field repairs, peripheral deployments, and replacement parts allocation for diverse client portfolios.

Smartclass Coordinator / Client Trainer - Educomp Solutions Ltd.

• Oversaw the deployment, day-to-day configuration, and structural maintenance of proprietary interactive digital ecosystems.
• Conducted targeted instructional training sessions and provided immediate problem-solving assistance for administrative and educational stakeholders.

Certification - Jetking Certified Hardware & Network Engineer - JCHNE

Bachelor of Arts (B.A.) - Hindi & Philosophy (2026)

Higher Secondary & Secondary Education - Rajasthan Board (2010)