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To work in a challenging environment where I can prove myself by utilizing my skills & knowledge, resulting in organizational growth as well as individual development.

QA/SME - Tata Consultancy Services (TCS)

(2022-09)

• Access service requests (SR#) through MORAA tool
• Enter corresponding activities into MART/PPM
• Check insured's response as first priority
• Review responses from carriers and wholesalers
• Log relevant activities with accurate details
• Ensure completion within defined turnaround time (TAT)
• Identify various coverages
• Send completion email to sender upon activity completion
• Follow initial benchmarking, invoicing, and billing processes

Process Associate / Loan Setup Analyst - Firstsource Solutions Limited

(2020-07 - 2022-09)

2 years and 2 months of experience as a Process Associate in Mortgage/Pre-Underwriting. Worked as a Loan Setup Analyst in the Minimum Submission Process, supporting underwriters by indexing key documents.

Utilized

Empower as the primary application to review and index all documents uploaded by borrowers and Loan Officers (LLOs). Classified documents based on underwriting requirements. Verified accuracy and validity of credit reports against the Automated Underwriting System (AUS). Reviewed employment section within AUS findings and cross-checked all AUS-required documents against indexed ones.

• Index key documents such as paystubs, W-2s, bank statements, appraisal reports, credit reports, and AUS findings
• Utilize Empower application to review and index documents
• Classify documents based on underwriting requirements
• Separate essential documents from non-essential ones
• Verify accuracy and validity of credit reports against AUS
• Review employment section within AUS findings
• Cross-check AUS-required documents against indexed ones
• Initiate title order when all required documents present
• Send title request email to title company
• Raise requests for missing documentation

Process Associate - Barclays Global Service Centre Pvt. Ltd.

(2017-12 - 2020-09)

2 years and 9 months of experience in Payment Protection Insurance at Barclays Global Service Centre Pvt. Ltd., employed through the payroll of Kelly Services Pvt. Ltd. Responsible for validating and authenticating customer information using various internal applications and tools.

Ensured adherence to specific rules and regulations applicable to the process, including mandatory basic checks. Verified key customer details and conducted thorough verification of third-party information when applicable.

• Validate and authenticate customer information
• Use various internal applications and tools
• Ensure adherence to specific rules and regulations
• Perform mandatory basic checks
• Verify name, date of birth, and address
• Conduct third-party information verification
• Perform Fraud/Duplicate checks
• Perform Deceased checks
• Perform Insolvency checks
• Perform Gateway checks
• Perform Gone away marker checks
• Perform CMC/IVA/Bankruptcy checks
• Perform Law security check
• Assess validity of customer signatures
• Raise queries for further clarification when needed

B.E - Mechanical Engineering - A R M College of engineering and technology (2013-01 - 2017-01)

12th - Madras Seva Sadan HSS (2012-01 - 2013-01)

10th - Baby High School (2010-01 - 2011-01)