Trinayan sankar Sarma

Experienced professional with a background spanning MIS management, quality assurance, training, BPO/customer service and project documentation. Experienced in DDU-GKY, PMKVY and related skill-development projects, with hands-on exposure to MIS operations, portal handling, installment documentation, official coordination, EOI-based project preparation and compliance documentation.

MIS Head - Lehartech Projects LLP, Lalganesh Centre

(2026-02)

• Managing MIS responsibilities for the DDU-GKY 2.0 project.
• Supporting centre-level reporting, documentation and project coordination.

MIS Head - Avitus India Pest Management Pvt. Ltd., Mirza Centre

(2022-09 - 2026-01)

• Handled KB Portal operations and MIS-related activities.
• Prepared 2nd-installment files and managed project documentation.
• Attended official meetings at ASRLM and coordinated required documentation.

Quality Head - Bhawani Marketing Pvt. Ltd.

(2020-12 - 2022-06)

• Handled quality-related responsibilities for the DDU-GKY project.
• Prepared projects as per EOI requirements, including JJM Assam, RMSA Assam, JJM Tripura, NMDFC, ASDM, Motak Autonomous Council, Motor Skill Driving, BSDM, MSME and PMAY-related proposals.
• Prepared project documentation for Himachal Pradesh Kaushal Yuva and ESSCI; supported FCRA account-opening documentation.

BPO Trainer - IndiaCan Education Pvt. Ltd.

(2018-08 - 2020-10)

• Delivered BPO-focused training and supported learner development under the DDU-GKY programme.

BPO Trainer - Orion Edutech Pvt. Ltd.

(2017-06 - 2018-07)

• Delivered BPO training under PMKVY 2.0.

CCE – BSNL Inbound Process - Anjaybee Infotech Pvt. Ltd.

• Handled inbound customer-service interactions for the BSNL process.

CCE - Prime Cabzs Pvt. Ltd.

• Handled customer-service responsibilities in a CCE role.

CCE – Airtel DTH Inbound Process - BPO Convergence Pvt. Ltd.

• Handled inbound customer-service interactions for the Airtel DTH process.

BCA - Computer Application - NERIM (2014)

HS - Science - Rangia H.S. School (2010)

HSLC - Rangia H.S. School (2008)