Sr. Associate CDI - OnPoint Healthcare Partners
(2025-03)
- Led CDI initiatives to improve documentation accuracy and coding compliance.
- Collaborated with physicians, nurses, and coders to ensure complete and precise documentation.
- Integrated clinical documentation workflows into EHR systems.
- Conducted audits and provided feedback and educate provider to improve documentation quality.
Sr. Clinical Investigator - Optum Global Solutions (India) Private Ltd.
(2023-03 - 2025-03)
- Led team huddles, conducted training sessions, and mentored team members to resolve inquiries efficiently.
- Supervised daily team operations, motivating staff to ensure smooth workflow and task completion.
- Maintained high service standards in productivity and quality in line with defined SLAs.
- Coordinated team activities and liaised with onshore partners to support effective collaboration.
- Performed precision audits of claim records within operational workflows.
- Investigated and reviewed medical records to streamline claims processing.
- Identified discrepancies between medical documentation and billed services, including complex and high-value claims.
Clinical Investigator - Optum Global Solutions (India) Private Ltd.
(2020-11 - 2023-03)
- Approve or deny claims by identifying patterns of potential provider misconduct.
- Prevent fraudulent or exploitative payments to protect financial integrity. Utilize multiple systems (IDRS, CPW, PICTS, SharePoint, NICE, Doc 360) to complete tasks accurately.
- Review medical documentation to ensure compliance with CMC guidelines and member policies
Consultant Physiotherapist - Institute of Neurosciences, Kolkata
(2017-10 - 2018-08)
- Diagnosed and treated patients with neurological, musculoskeletal, cardiovascular, and respiratory conditions, including orthopedic and pediatric rehabilitation.
- Applied advanced physiotherapy techniques such as therapeutic exercise, manual therapy, hydrotherapy, breathing exercises, kinesiology taping, Myofascial release, dry needling, and relaxation methods to support recovery and holistic care.
Physiotherapist - Physiotherapist/North Bengal Handicapped Rehabilitation Society
(2014-02 - 2017-06)
- Served as a part-time Physiotherapy lecturer specializing in intellectual disability under the NBHRS framework.
- Delivered multidisciplinary instruction in Physiotherapy, Occupational Therapy, and Yoga Therapy to D.Ed students, promoting holistic rehabilitation practices.
Physiotherapist - Gold's Gym, Siliguri
(2016-07 - 2017-06)
- Assessed patients with musculoskeletal conditions and sports injuries to develop targeted treatment plans.
- Applied electrotherapy and therapeutic taping techniques to deliver effective treatment and accelerate recovery.
Paediatrics Physiotherapist - Uttarayan Mentally Handicapped School (Associated with NBHRS)
(2011-04 - 2015-10)
- Provided specialized pediatric physiotherapy care for children with Cerebral Palsy, focusing on improving functional abilities and quality of life.
- Designed and implemented individualized treatment plans using electrotherapy and therapeutic exercises to support optimal recovery and progress.
Clinical Physiotherapist - Rheumatology, Rehabilitation Clinic & Physiotherapy Centre, Siliguri
(2010-08 - 2011-08)
- Assessed and treated patients with orthopedic, musculoskeletal, sports injury, and pediatric rehabilitation needs to restore function and support recovery.
- Developed individualized exercise programs and applied electrotherapy based on patient-specific conditions to enhance rehabilitation outcomes.
