Tsering Dolma

A result driven and customer focused professional with hands and experience in sale, counselling, and face-to-face client engagement. Skill and understanding customer needs, delivering personalised counselling sessions and converting leads into successful closures, proficient and managing backend operation, CRM systems and client coordination to ensure seamless service delivery known for strong relationship building and communication skills

Business development executive - Sifcore - Noida sector 2

(2025-07 - 2026-01)

• Hiring and building team, supporting business growth, end to end sales counselling, and process coordination
• Conducting demos, following up with the prospect leads, maintaining long-term relationship with clients
• Emailing and WhatsApp marketing

Business development executive - Henry harvin education - Noida sector 6

(2023-04 - 2025-06)

• Counselled 40+ professionals in a month for skill enhancement and language programmes and converted prospect leads through effective communication and follow-up
• Managed client relationship cycle for lead to conversion and poor sales engagement
• Conducted consultative counselling to understand clients, neat and recommended suitable courses
• Build strong relationship with prospects through regular follow-ups, increasing conversion rates
• Maintained and updated CRM database, ensuring accurate tracking of leads and interaction
• Delivered products/demo sessions; improving client, understanding, and engagement
• Collaborate with internal team to ensure smooth on boarding and customer satisfaction
• Conducted documentation and guided through suitable payment gateways
• Provided real-time support to international customers via chat and email channels
• Conducted zoom counselling and handled customer queries, complaints, and requests with accurate and efficiency

Backend operation executive - Netambit - Noida sector 5

• Conducted MAT entrance for Manipal university online MBA programs for working professionals
• Post sales -Documentation verification and guide professionals for smooth on boarding over student portal
• Collaborate with cross functional teams to resolve customer concerned regarding study portal
• Handle customer queries, complaints, and request with accuracy and efficiency
• Provide time support to working professional professionals

Masters in Arts - Political Science - Ignou

Bachelor in Arts - Delhi University

12th - Shiksha Bharti Sr Secondary School

10th - Moravian Mission School Ladakh