Tuhin Dey

General Manager Sale's at Bajaj Auto Ltd. (Sengupta Motors) Motorcycle Dealership (2024-09 – Present)

oversee daily operations.
formulate strategy and set growth objectives.
maintain budget constraints and optimize spending.
develop policies and procedures.
ensure optimal employee performance and professional growth.
oversee recruitment and training processes for new employees.
evaluate and optimize operational and financial performance.
manage employee performance evaluation process.
compile comprehensive reports for upper management.
ensure compliance with health and safety regulations.
Formulated competitive analyses to counteract business losses to competitors.
Developed strategies that addressed profit decline and enhanced revenue streams.
Resolved employee conflicts, boosting team cohesion and productivity.

CCA at Shoppers Stop Ltd. (2022-12 – 2024-08)

customer interaction management (CIM).
consumer contentment.
trend assessment.
team coordination.
marketing showcase.
Delivered fashion consulting services that transformed client wardrobes and styles.
Oversaw retail operations, maintaining optimal inventory levels and maximizing customer satisfaction.
Performed trend analysis to guide effective product selection and merchandising decisions.
Cultivated strong client relationships to identify individual fashion needs and preferences.
inventory oversight.
enhancing retail performance indicators.

Relationship Manager at Maruti Suzuki NEXA (Jain Udyog) (2019-09 – 2022-11)

achieve inquiry test drive scheduling and retail objectives
tracking customer vehicle requirements and providing regular updates
Generated leads through strategic referrals and targeted outreach initiatives.
Facilitated test drive opportunities for customers to enhance engagement.
Developed and maintained relationships with potential clients to drive sales growth.
Facilitated car sales and accessory transactions to exceed monthly targets.
Enhanced customer satisfaction through efficient vehicle exchange processes.
Negotiated finance solutions tailored to individual client needs.
Promoted insurance packages, ensuring comprehensive coverage options.
Boosted product loyalty through Maruti Suzuki Rewards program initiatives.
post-sales delivery / post-sales follow-up.
ensuring exceptional nexa experience and zero customer complaints.

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