Tulasi Kotian

Results-driven Banking Operations Professional with 9+ years of experience in branch operations, AML/KYC compliance, risk management, audit coordination, remittances, customer service, and team leadership. Strong expertise in regulatory compliance, transaction authorization, operational controls, stakeholder management, MIS reporting, Advanced Excel, and Power BI. Currently pursuing MBA (Finance), expected completion August 2026. Available for immediate joining.

Acting Branch Operations Manager / Authorizer at HDFC BANK (2021-10 – 2025-12)

• Managed end-to-end branch operations and led a team of 15+ employees.
• Authorized high-value transactions and critical customer account operations.
• Performed AML/KYC, CDD, EDD and Re-KYC reviews in line with regulatory requirements.
• Monitored transactions and escalated suspicious activities as per compliance standards.
• Coordinated internal audits, external audits, and compliance reviews.
• Managed foreign remittances, legal notices, customer escalations, and service requests.
• Prepared MIS reports, operational dashboards, and management reports.
• Implemented operational controls and risk mitigation measures.
• Supported CASA, Deposits, Insurance, Mutual Funds, and Retail Asset business growth.
• Maintained strong audit ratings and compliance standards.

Operations Supervisor at XPRESSBEES LOGISTICS (2018-11 – 2021-10)

• Led logistics operations and supervised a team of 15 personnel.
• Managed SLA adherence, shipment tracking, and operational performance.
• Prepared performance reports and improved workflow efficiency.
• Coordinated with stakeholders to ensure customer satisfaction.

Junior Officer at HDB FINANCIAL SERVICES (2016-08 – 2017-09)

• Executed customer onboarding and KYC verification processes.
• Reviewed documentation for compliance and accuracy.
• Supported loan processing and operational controls.

MBA in Finance (2026-08)

Bachelor of Business Management in Business Management