Tupaniska Dkhar

To be associated with a progressive organization that gives me the scope to apply my knowledge and skills and involve myself as a part of team that dynamically works towards the growth of the organization.

Asst. Backend Support-Sales at Indian Export & Import Co. (2023-08 – 2026-03)

• Managed compliant tender bids and timely submissions.
• Prepared quotations and tender documents.
• Handled GEM portal listings and order tracking.
• Maintained client relationships and supported sales.
• Conducted tele-calling to share product updates.

Quality Assurance Executive at NORTHERN IT SERVICES PRIVATE LIMITED (2022-04 – 2023-02)

• Monitored team performance and task accuracy to ensure timely completion.
• Provided feedback and guidance to drive improvement and efficiency.
• Ensured adherence to company standard sand quality bench marks.
• Coordinated workflow and team collaboration.
• Prepared performance reports to track and enhance team productivity.

Digital Interaction Adviser at [24]7.ai (2021-10 – 2022-04)

• Resolvedcustomerqueriesviachatonorders,pricing,delivery,andoffers.
• Provided real-time updates and ensured customer satisfaction.
• Assisted in issue resolution to enhance the support experience.

B.com – SHILLONG COLLEGE, SHILLONG (2021)

Data Entry 3 months training program – DON BOSCO TECHNICAL INSTITUTE (2018)

CLASS–XII – SHILLONG COLLEGE, SHILLONG (2018)

CLASS–X – STEPHEN MEMORIAL SECONDARY SCHOOL, SHILLONG (2016)