Senior Deputy Housekeeper (Palace Wing) - The Taj Mahal Palace - Mumbai
(2024-10)
- Currently handling entire housekeeping operations for the Palace Wing as Senior Deputy Housekeeper.
- Overseeing all aspects of housekeeping functions, staff supervision, and guest satisfaction.
- Responsible for strategic planning, execution of housekeeping SOPs, audits, and inter-departmental coordination.
- Ensure high standards of cleanliness, maintenance, and luxury service delivery in line with brand expectations.
- Lead and train the team for consistent performance and service excellence.
Deputy Housekeeper - The Taj Mahal Palace & Tower - Mumbai
(2022-06)
- Promoted as Deputy Housekeeper in June 2022.
- Working as Cluster afternoon Deputy Housekeeper for both Palace and Tower wing.
- Responsible for overall training in coordination with the L&D team.
- In charge of brand standard audits and related training.
- Certified Departmental Trainer.
- Oversees department in absence of the Executive Housekeeper.
- Accountable for hotel guest feedback scores.
Housekeeping Executive - The Taj Mahal Palace & Tower - Mumbai
(2017-11 - 2022-05)
- Awarded The Most Innovative Ambassador of the Taj Mahal Palace, 2018.
- Recognised for Living the Taj Service Philosophy: Passion.
- Specialized in colour schemes and innovation in operations.
- Responsible for planning and executing entire housekeeping operations.
- Led renovation of 258 rooms in Taj Mahal Tower.
- Participated in pre-opening of Ama Trails Bungalow in Alibaugh.
- Implemented guest touchpoint processes during COVID-19.
Housekeeping Supervisor - Taj Lake Palace - Udaipur
(2015-06 - 2017-10)
- Trained in all housekeeping operations.
- Supervised rooms and public areas.
- Authored Housekeeping Procedures & Standards Manual.
Industrial Trainee - Jaipur Marriott Hotel
(2012-06 - 2013-10)
- Gained exposure in four main functional departments.
