Tushar Dalvi

Computer Applications graduate with professional experience in Desktop Support and hands-on exposure to AWS and Microsoft Azure. Skilled in cloud fundamentals, networking, IAM, operating systems, troubleshooting, and monitoring. Certified in AWS and Azure fundamentals, with practical projects involving AWS EC2, S3, IAM, Azure VNets, and VNet peering.

Desktop Support Engineer - Zack IT Solution Pvt. Ltd.

(2025-02 - 2026-06)

• Performed hardware troubleshooting, installation, configuration, and repair of desktops, laptops, and peripherals.
• Installed, configured, patched, and updated Windows 7/10/11 and Linux systems, including Ubuntu and CentOS.
• Used ServiceNow at an introductory level for incident tracking and resolution.
• Configured and troubleshot printers, scanners, and peripheral devices.
• Managed user accounts, password resets, and permissions.

Desktop Support Engineer - Evision Technolab Pvt. Ltd.

(2022-12 - 2025-01)

• Performed hardware troubleshooting for desktops, laptops, and peripheral devices.
• Installed and configured Windows operating systems, applied patches, and managed user accounts.
• Assisted with DNS, DHCP, VPN, and general network connectivity issues.
• Provided software support for Microsoft Office, antivirus applications, and Remote Desktop tools.
• Configured and troubleshot printers and scanners.

Bachelor of Computer Applications (BCA) - Shivaji University, Kolhapur