Tushar Malik

Data Analyst with experience analyzing datasets using Python, SQL, and Excel to generate actionable insights. Skilled in data cleaning, exploratory data analysis (EDA), and dashboard development to identify trends and improve decision-making. Proven ability to handle structured datasets and deliver data-driven reports using statistical and visualization techniques.

Technical Operations Analyst at Concentrix Technology Pvt Ltd (2026-01 – Present)

• Resolved 30–50+ incidents daily, maintaining 95%+ SLA compliance and reducing downtime
• Analyzed 1000+ incident records monthly using Excel to identify recurring patterns and performance trends
• Reduced repeat issues by 20–25% by identifying root causes and improving documentation workflows
• Diagnosed system, network (DNS, VPN, IP) and application issues, improving resolution efficiency
• Generated reports for operational monitoring, enabling better decision-making and performance tracking

Bachelor of Computer Applications in BCA – Maharishi Dayanand University, Rohtak (2022 – 2025)