Tushar Nagawade

Experienced Product Support and Warranty Engineer with 3 years of experience in automotive diagnostics, warranty claim management, root cause analysis, OBD-II diagnostics, and dealer technical support. Proficient in analysing product failures, conducting technical investigations, troubleshooting vehicle systems, and implementing corrective actions to improve product quality and customer satisfaction. Seeking a challenging role as a Product Support Engineer or Warranty Engineer where I can leverage my technical expertise, collaborate with cross-functional teams, and contribute to organisational success while continuously enhancing my professional and technical skills.

Product Support Executive - Paramtech Technologies PVT LTD (Mahindra & Mahindra Ltd)

(2025-10-15)

• Managed end-to-end warranty claim processing and validation as per company policies and guidelines.
• Analyzed warranty failures and identified root causes using technical investigation and field data.
• Provided technical support to dealers, service centers, and customers for product-related issues.
• Conducted diagnostic analysis of vehicle systems and components to identify defects and performance concerns.
• Coordinated with cross-functional teams including Quality, Service, PVT, and Manufacturing for issue resolution.
• Prepared detailed Root Cause Analysis (RCA) reports and recommended corrective and preventive actions (CAPA).
• Monitored warranty trends and failure patterns to improve product reliability and reduce warranty costs.
• Provided technical support for Mahindra Trucks & Buses equipped with D72 BS6 engines.
• Diagnosed engine and after-treatment system faults using Mahindra diagnostic tools and OBD-II.
• Analysed Diagnostic Trouble Codes (DTCs), freeze-frame data, and live parameters to identify root causes.
• Verified warranty claims by reviewing diagnostic reports, service history, and technical evidence.
• Guided dealer service teams in fault diagnosis and repair procedures as per Mahindra SOPs.
• Supported field investigations and joint inspections for critical warranty cases.
• Maintained warranty databases, claim records, and technical documentation using DMS/ERP systems.
• Reviewed service reports, failed parts, and diagnostic data to determine warranty eligibility.
• Assisted in implementing product improvements based on field feedback and failure analysis.
• Delivered technical guidance and troubleshooting support to service personnel and customers.

Warranty Engineer - Jitendra New EV Tech Nashik

(2024-06-01 - 2025-10-15)

Responsible for managing and analysing warranty data, identifying trends and issues, and implementing improvements to reduce warranty claims and costs.

• Warranty data analysis - Collecting and analysing data on warranty claims, including root cause analysis and identification of trends and patterns.
• Warranty policy administration - Interpreting and enforcing warranty policies, procedures and regulations.
• Reporting and communication - Providing regular reports and insights to stakeholders on warranty performance and issues.
• Issue resolution - Collaborating with cross functional teams to resolve warranty issues and implement corrective actions.
• Customers Satisfaction - Ensure that warranty issues are resolved promptly and fairly to maintain high customer satisfaction.

Supervisor - Enstech Technologies Private Limited

(2019-08-01 - 2020-08-05)

Supervisor at Enstech Technologies Private Limited. Worked in the one of the biggest Rooftop Solar Power Plant In India 8.6 MW Solar Power Plant At Skoda Auto Volkswagen India Pvt Limited Pune.

SSC - Maharaashtra State Board Of Secondary And Higher Secondary Education Pune (2014 - 2014)

H.S.C. - Maharaashtra State Board (2016 - 2016)

Diploma - Electrical - Maharaashtra State Board Of Technical Education Mumbai (2019 - 2019)

B.E - Electrical - Savitribai Phule Pune University (2023 - 2023)