Relationship Manager II at City Union Bank Limited (2025-09 – 2026-03)
- Manage day-to-day banking operations including account servicing, customer onboarding, and query resolution in compliance with RBI and internal banking policies.
- Handle customer relationships by providing support on savings, current accounts, deposits, and basic banking products, ensuring high service quality.
- Perform MIS reporting and customer data tracking using MS Excel to support branch-level reporting and operational accuracy.
- Ensure documentation accuracy, KYC verification, and adherence to banking compliance and service standards.
- Coordinate with internal teams for issue resolution, service requests, and operational follow-ups.
- Tools & Systems: MS Excel, Core Banking System (CBS), CRM Tools, Email & Office Productivity Tools
Operations and Backend Support Intern at Logipool Ecommerce Solution Pvt. Ltd (2023-12 – 2024-05)
- Supported daily e-commerce operations by managing backend processes, order tracking, and operational data.
- Created and maintained MIS reports using MS Excel to track orders, performance metrics, and operational status.
- Handled data entry, data validation, and record maintenance to ensure accuracy and consistency.
- Managed professional email communication and coordination with internal teams for smooth order processing.
- Assisted in improving process efficiency through systematic reporting and operational follow-ups.
- Tools & Systems: MS Excel, Email Management Tools, Internal Order Management Systems (OMS)
CRM and Operation Intern at Parth Life and Work Spaces Pvt. Ltd. (2023-10 – 2023-12)
- Assisted in customer relationship management by confirming orders, validating customer details, and ensuring accurate communication.
- Monitored daily production processes to track output, quality standards, and dispatch readiness.
- Performed quality checks on packaging to ensure products were properly packed and shipment-ready.
- Maintained daily production and dispatch records using MS Excel for operational tracking.
- Coordinated with internal teams to support smooth operations and timely delivery.
- Tools & Systems: MS Excel, CRM Tools, Email Communication Tools
Sales & Marketing Intern at UnORG Vendor Solutions Pvt. Ltd. (2023-02 – 2023-06)
- Conducted market research to identify potential customers and support targeted sales and marketing strategies.
- Assisted the sales team by identifying and qualifying leads through outbound calling and follow-ups.
- Supported sales meetings and client interactions, gaining hands-on experience in customer handling and negotiations.
- Maintained lead data and activity tracking using MS Excel to support reporting and follow-ups.
- Coordinated with team members to ensure smooth execution of sales and marketing activities.
- Tools & Systems: MS Excel, CRM Tools, Email Communication Tools
