U Chitra Lekha

Postgraduate in Master of Hospital Management (MHM) with a background in B. Pharmacy and practical exposure through structured Observership across clinical and administrative departments. Gained hands-on operational experience in the Outpatient Department through internship training, with exposure to OP-to-diagnostic conversion, patient coordination, and OP billing processes.

Possesses working knowledge of NABH 5th Edition standards, hospital operations, healthcare quality management, and pharmacy audit practices. Seeking an opportunity to contribute to efficient, patient-centric, and quality-driven healthcare services while supporting operational excellence and regulatory compliance

Intern – Operations Department at Yashoda Hospitals (2026-02 – 2026-05)

• Actively working on an OP-to-diagnostic conversion project, focusing on improving patient flow, service utilization, and revenue optimization through effective coordination and process understanding
• Hands-on involvement in patient coordination and OP billing processes

Intern - Quality Department at Gemcare Poulomi hospitals (2025-05-01 – 2025-06-15)

Worked on project titled as - An Evaluation of Gaps in Compliance with NABH 5th Edition Standards

• Detailed gap analysis
• Documentation review
• Staff interactions

Intern - Pharmacy Stock Audit at Paramitha Hospitals (2025-12-01 – 2025-12-07)

• Participated in a pharmacy stock audit involving stock reconciliation
• Monitoring of near-expiry and expired drugs
• Adherence to storage and documentation standards

Masters in Hospital Management in Hospital Management – Apollo institute of Hospital Management (2024 – 2026)

Bachelor of Pharmacy in Pharmacy – Anurag University (2020 – 2024)