Udaya Kumar

Enterprise Automation Leader | 14+ Years IT | 100+ Bots in Production (98%+ Uptime) | Project Delivery + Cost Savings Delivered | CoE Architect RPA Delivery Lead/Manager with 9+ years leading enterprise automation initiatives across Healthcare, Finance, Retail & Supply Chain, Finance.

Proven

Expertise in Automation CoE, Delivery governance, stakeholder management, automation strategy, cloud migration and managing global teams of 20-30 members. Successfully delivered 100+ enterprise automations generating cost savings while maintaining 98% production uptime. Led cross-functional teams of 20–30 developers/architects; mentored teams through full automation lifecycle from business case to hyper-care, achieving 99%+ client satisfaction.

Expert in UiPath, Automation Anywhere, Power Automate, OCR integration; skilled in executive stakeholder management (VP/Director level), ROI modeling, and multi-client portfolio ownership.

Project Lead / RPA Manager - Hexaware Technologies

(2025-01)

• Leading migration of automation solutions from UiPath to Microsoft Power Automate; assessed 50+ existing bots, identified reusability opportunities, and prioritized 15 critical workflows for cloud transition.
• Designed Power Automate approval workflow integrating Outlook, Teams, and SharePoint; reduced manual follow-ups by 40% and cut process cycle time by 3 days.
• Implemented Power Platform governance framework (environment strategy, solution management); collaborated with VP stakeholders on cloud adoption roadmap and ROI projections.

Tech Lead – RPA Delivery - Hexaware Technologies

(2023-01 - 2024-12)

• Managed 100+ production bots across 3 global Healthcare and Finance clients; led 15–20-person team across development, support, and OCR; maintained 98%+ uptime.
• Delivered 35–45% operational efficiency improvements ($1M+ annual cost savings) through FTE optimization and smart bot orchestration.
• Established enterprise governance model: intake process, risk assessment framework, post-deployment monitoring, and incident triage protocols.
• Built reusable automation frameworks (exception handling, logging, configuration) reducing development effort by 25%.
• Implemented real-time monitoring dashboards (Kibana, Power BI); reduced production incidents by 30% through proactive alerting and trend analysis.

Team Lead - Spartan Nash (Retail & Supply Chain)

(2019-12 - 2022-12)

• Managed portfolio of 40+ bots across Retail and Supply Chain operations; led 10–15 RPA developers through concurrent automation projects.
• Identified 60+ automation opportunities via structured process discovery workshops; delivered 38% operational efficiency gain and 30% turnaround time reduction.
• Designed scalable automation architecture (security, compliance, scalability); reduced production defects by 20% through change governance and UAT rigor.
• Managed global client communications ensuring delivery confidence; presented automation roadmaps and ROI analyses to executive stakeholders.

Senior Software Engineer / RPA Consultant (GE Project) - Tech Mahindra

(2017-02 - 2019-12)

• Delivered 20+ automation solutions reducing 25–40 FTE effort across operations.
• Improved process accuracy by 35% through intelligent workflow automation; designed exception-handling frameworks reducing bot failures by 20%.
• Prepared business cases and ROI projections; managed full RPA lifecycle from requirements through production stabilization.
• Supported existing process enhancements and change requests through structured governance processes, managed issue resolution, defect tracking, and improvement implementation.
• Managed complete RPA lifecycle from requirement gathering through stabilization; mentored junior developers on UiPath best practices and solution design.

RPA Developer & Programmer (Health Net & Anthem) - Cognizant Technology Solutions

(2012-03 - 2017-02)

• Developed automation solutions for healthcare claims processing and mainframe legacy processes; improved productivity by 30%.
• Developed 15+ automation solutions for healthcare claims processing and health benefits administration; improved productivity by 30%; automated mainframe legacy processes using UiPath Orchestrator.
• Managed bot scheduling, work queues, and performance monitoring via Orchestrator; built real-time analytics dashboards using Kibana; ensured 99.5% bot availability and on-time job execution.
• Supported UAT cycles, production deployment, and enhancement requests, prepared unit test plans, knowledge transfer documentation, and runbooks for operational teams.
• Built reusable automation frameworks (exception handling, logging, configuration) reducing development effort by 25%.
• Implemented real-time monitoring dashboards (Kibana, Power BI); reduced production incidents by 30% through proactive alerting and trend analysis.

Process/Senior Process Executive - Cognizant Technology Solutions

(2012-03 - 2014-04)

Project: SAP ABAP

• Developed and customized SAP ABAP programs including Reports, Interfaces, Conversions, Enhancements, Forms, and Workflows (RICEF objects).
• Designed and developed Classical, Interactive, and ALV Reports to support business operations.
• Created and optimized Data Dictionary objects such as Tables, Views, Structures, and Lock Objects.
• Developed Smart Forms and SAP Scripts for invoices, purchase orders, and business documents.
• Built and maintained BDC, BAPI, RFC, and IDoc interfaces for seamless SAP integration with external applications.
• Enhanced standard SAP functionality using User Exits, Customer Exits, BADIs, and Enhancement Framework.
• Wrote efficient Open SQL queries and optimized ABAP programs for improved performance.
• Collaborated with Functional Consultants to analyze business requirements and deliver technical solutions.
• Performed unit testing, defect fixing, code reviews, and production support activities.
• Prepared technical design documents, functional specifications, and knowledge transfer documentation.
• Supported SAP ECC 6.0 modules and collaborated with cross-functional teams during implementation and enhancement projects.
• Assisted in incident resolution, root cause analysis, and continuous process improvements.

BCA - Computer Applications (2011)