Udhay Kaitha

Technical Operations leader with 2+ years at a fast-growing, 150+ employee startup, combining hands-on full-stack development with enterprise IT infrastructure administration, vendor and procurement management, and direct founder/executive support. Independently manage IT operations, security compliance (ISO/IEC 27001), and cloud and workspace administration (Google Workspace, Microsoft 365, AWS, Azure) across a multi-branch organization, while concurrently leading a 3-person technical team delivering and maintaining 800+ client landing pages for a leading healthcare client. Trusted by founders and directors as the go-to owner for critical operations, vendor relationships, and crisis response.

Founder's Office & IT Operations Lead | Technical Team Lead at Multiplier AI Limited (2024-08 – Present)

Founder's Office & IT Operations: Operated as the founders' and CEO's trusted operations lead, independently managing IT infrastructure, vendor relationships, and administrative functions across a 150+ employee, multi-branch organization.

• Administered Google Workspace and Microsoft 365 (user provisioning, mailbox and license management) and managed AWS and Azure cloud billing and access for two client accounts.
• Implemented device security policies via Microsoft Intune and Microsoft Entra ID, enrolling and securing employee devices company-wide.
• Spearheaded the company's ISO/IEC 27001 certification as an intern — the achievement that led the founders to bring me into their office.
• Managed end-to-end vendor and billing operations, including monthly subscriptions (Workspace, hosting, internet, and telecom SIMs across Noida and Hyderabad branches), GoDaddy domain/SSL renewals, and hosting/server support tickets, while maintaining complete payment and vendor records for leadership.
• Owned procurement for company assets and supplies — sourcing, negotiating, and closing purchases with multiple vendors in coordination with founder approvals.
• Managed the full employee lifecycle, including asset allocation and recovery, declaration forms, and ID card issuance and records for all new joinees.
• Acted as first responder for workplace emergencies (medical incidents, electrical faults) and critical facility systems (CCTV, biometric access), ensuring employee safety and rapid resolution.
• Planned employee engagement initiatives and festival celebrations, and served as sole point of contact for corporate events (including a company-hosted event at T-Hub) and executive/client travel logistics.

Technical Team Lead - Manipal Hospitals Project at Multiplier AI Limited (2024-08 – Present)

Technical Leadership — Manipal Hospitals Project

• Led a cross-functional team of 3 (2 developers, 1 designer) as technical lead and client-facing bridge for Manipal Hospitals, maintaining 800+ hospital landing pages.
• Directed lead-tracking and marketing technology integrations, including LeadSquared (LSQ), Infobip, and AI chatbot workflows, to support patient conversion.
• Delivered full-stack features using the MERN stack, Flask, PHP, and SQL across early technical engagements, building the foundation for later technical leadership responsibilities.

Bachelor of Technology in ECE – MLR Institute of Technology (2020 – 2024)

Intermediate – Narayana Junior College (2018 – 2020)

SSC – Krishnaveni Talent School (2017 – 2018)